Articles

The Influence of Staff Participation, SOP Compliance, System Integration, and Management Commitment on the Data Quality of Telecommunication Tower Assets at XYZ Ltd

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This study aims to examine the influence of staff participation, compliance with standard operating procedures (SOPs), system integration, and management commitment on the quality of telecommunication tower asset data at XYZ Ltd. XYZ Ltd, a company engaged in the provision of telecommunications infrastructure, faces challenges in maintaining the quality of its tower asset data, particularly with respect to data validity and completeness. A quantitative approach with a cross-sectional design was employed, involving 231 respondents selected through purposive sampling from a total population of 537 employees. The results of multiple linear regression analysis indicate that staff participation, system integration, and management commitment have a positive and significant effect on the quality of telecommunication tower asset data at XYZ Ltd. In contrast, SOP compliance does not exhibit a statistically significant effect. Among the variables examined, management commitment exerts the most substantial influence on data quality. Future studies may consider incorporating additional variables such as organizational culture, human resource competence, or information system quality to achieve a more comprehensive understanding of the factors affecting data quality.

A Proposed Measurement Model for Enhancing Strategic Business Transformation Performance

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This research was conducted at PT XYZ, an Indonesian digital telecommunications leader, to address declining profits and increasing competition which threaten its mission to provide reliable and innovative business services. The study aimed to develop a strategic measurement model to enhance business transformation performance. A mixed-methods approach was utilized, collecting qualitative data through in-depth interviews with 7 key individuals and focus group discussions with 6 participants, along with quantitative data from surveys involving 100 internal employees and 100 external stakeholders. This comprehensive approach helped identify several key factors affecting transformation success. Key findings included the necessity of a progressdriven approach with regular strategic alignment checkpoints, a significant gap in organizational capabilities due to insufficient training, lack of stakeholder engagement resulting in minimal buy-in, and the absence of clear Key Performance Indicators (KPIs) complicating progress tracking and decision-making. To overcome these challenges, the study proposes optimizing resource allocation via a robust management system, investing in ongoing training programs to enhance organizational capabilities, improving stakeholder engagement through continuous communication, and establishing definitive performance metrics and regular evaluation mechanisms. Implementing these strategies could significantly boost PT XYZ’s financial profits, customer satisfaction, and competitive standing in the telecommunications sector.