Articles

Digital Governance and E-Government Transformation in Public Service Delivery in Nigeria

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The integration of digital governance and e-government transformation has become a cornerstone of public administration reform globally, particularly in improving efficiency, transparency, and accountability in public service delivery. This study examines the impact of digital governance initiatives in Nigeria, focusing on their role in enhancing efficiency, promoting accountability, and identifying key challenges that hinder their effectiveness. The study adopted the Technology–Organization–Environment (TOE) framework as its theoretical foundation. Using a descriptive survey design, data were collected from 300 respondents drawn from three key federal ministries and citizens interacting with e-government platforms. Quantitative data were analysed using descriptive statistics, Chi-square tests, Pearson’s correlation, and multiple regression, while qualitative insights were obtained through key informant interviews. The findings reveal that digital governance initiatives have significantly improved efficiency and transparency, particularly through platforms such as the Treasury Single Account (TSA), Integrated Payroll and Personnel Information System (IPPIS), and Government Integrated Financial Management Information System (GIFMIS). However, the results also show that systemic barriers including weak ICT infrastructure, low digital literacy, and entrenched corruption continue to undermine full-scale transformation. The study concludes that while Nigeria has made notable progress, sustainable digital governance requires stronger infrastructure investment, enhanced digital literacy, policy consistency, and deeper citizen inclusiveness.

Evaluation of Jamsostek Mobile Application (JMO) Using the UTAUT2 Model: A Study on BPJS Ketenagakerjaan Users in Jakarta

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This study explores the adoption of the Jamsostek Mobile (JMO) application in Jakarta, a digital initiative by BPJS Ketenagakerjaan aimed at enhancing access to social security services. Using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework, this research examines key factors influencing user adoption, including trust in e-government, Performance Expectancy, Effort Expectancy, Habit, and Social Influence. Data was collected from 400 participants in Jakarta through a structured questionnaire. The findings reveal that Trust in e-Government, Habit, Performance Expectancy, Effort Expectancy, and Social Influence significantly impact JMO adoption, with Trust and Habit emerging as strong predictors of continued usage. However, digital inequality and low awareness remain challenges to broader adoption. This study highlights the importance of trust, habit, and ease of use in fostering e-government adoption, particularly in developing countries like Indonesia. The insights derived offer valuable guidance for optimizing the JMO application and advancing digital government initiatives.