The Influence of Salesforce Management Systems on the Orientation, Support Beliefs, and Capabilities of Account Managers at PT. Hilti Nusantara
Digital transformation in the construction sector can be a major catalyst for increasing productivity. Since 2023, Hilti Nusantara has adopted the use of Customer Relationship Management (CRM) from the previous BYD system to Salesforce with the aim of overcoming challenges in improving the operational efficiency of account managers and also deepening customer relationship management in […]
