Pontianak City is the capital city of West Kalimantan Province reaches area coverage of 118.31 km2.This city has multiple functions as the government and economic centrals of the West Kalimantan Province of Indonesia. It is also known as the Equatorial city because it is located on the equator line and by the end of 2023, […]
This case study outlines the challenges in resolving customer complaints at XYZ electricity provider, where the industry achieves only 89.16% against a 100% service level agreement, leading to poor customer experience (CX). The objective of this paper is not only to identify the root causes of poor CX and validate artificial intelligence (AI)’s potential role […]
Affordable energy resources of energy play a crucial role in economic and social development to support food production, availability of water supply and sustainable healty lifestyle. In order to avoid long-term scarcity resulting from the continuous use of non-renewable energy sources, we must explore all potential renewable energy source that align with concernes about climate […]
Transportation plays a crucial role in the development of civilizations by enabling the movement of people, goods, and cultural exchanges. Among various transportation modes, water-based transport, especially ferries, is vital for linking communities, boosting trade, and promoting tourism in regions that land or air transport cannot reach. PT ASDP Indonesia Ferry (Persero), the sole state-owned […]
Work and home demand increasing job burnout for woman nurses. The important coping stress strategies are to reduce job burnout. This study aimed to determine the relationship between work and home demand to job burnout, and the role of moderator coping stress strategies. The sample of the study was 157 women nurses recruited through simple […]
The digital transformation process in micro and small enterprises (MSEs) in Indonesia is still a black box, and existing findings regarding digitalization in this business group are still very limited and fragmented. Considering the above background and the important contribution that MSEs can make to the economy and employment opportunities, as well as poverty alleviation […]
XYZ Company plans to expand into Jakarta’s supermarket market, leveraging Indonesia’s growth in the food and beverage industries. With a population of 273 million in 2024, urbanization, a rising middle class, and evolving consumer behaviours drive sector growth. XYZ Company, with over 40 successful stores in Bali and Lombok, aims to enter Jakarta’s competitive retail […]
The objective of this research is to identify and analyze the key factors that influence customers on the reluctance of being loyal or become the advocator of J Bank and to propose the organic customer acquisitions strategies to be applied to J Bank through community engagement in J Bank. The era of Industry 4.0 has […]
Customer loyalty is a crucial factor for achieving long-term profitability by fostering strong relationships with customers. Loyal customer exhibit behaviors such as repeat purchases, willingness to recommend the company’s products, and resistance to competitor offerings. The level of satisfaction with the services provided by a company is initial predictor of customer loyalty behavior. Nestle Indonesia’s […]
Two major global problems of our era are climate change and obesity. Both are interlinked and interconnected having undesired social, economic, environmental impacts as well as harmful impacts on human health. The rate of obesity and overweight in children and adults in Greece is high compared to other EU countries causing many health, social and […]
