Articles

Public Service Performance Accountability: Case Study at Surabaya Zoo, Indonesia

/in /by

The importance of accountability in the performance of public services greatly affects the trust and competence of the organization, especially PDTS Surabaya Zoo. This study aims to describe, interpret, and analyse the accountability of public service performance and analyse the accountability model of public service performance at the Surabaya Zoo. This study uses a qualitative research method with a case study approach. There are 4 types of accountabilities used to answer the research formulation, namely bureaucratic, political, professional, and legal accountability.

Occupational Stressors of Teachers in the Department of Education Calbayog City Division

/in /by

Teaching is considered a noble profession. Despite being noble, it is considered demanding and stressful. This study was conducted to derive components that serve as occupational stressors of teachers in Calbayog City Division of the Department of Education. Three hundred and two teachers from Calbayog City Division of the Department of Education were identified by the researchers using random sampling technique. Kaiser-Meyer-Olkin Test was applied to determine if Principal Component Analysis was appropriate for this study. Bartlett’s Test of Sphericity was used to know the strength of correlation between different variables. The researchers were able to identify four components as the stressors of teachers such as Motivation (Component 1), Cultural Professionalism (Component 2), Workload (Component 3), and Technology (Component 4).