Prioritizing on – Demand Home Service Systems Through Analytical Hierarchy Process- A Consumer Perspective
On-demand home services have transformed the manner in which individual’s access and use home services. Technology has been instrumental in facilitating this change by offering platforms that link service providers with clients. This study aims to utilizing the Analytic Hierarchy Process (AHP) technique, is proposed to prioritize on-demand home service systems. This methodology is applied to top five on-demand home service systems Urban Company, Zimmber, House joy, Mr.Right and Taskrabbit by comparing the data from each criterion, the systems could also improve their services for better experience. Analytical Hierarchical Process (AHP) was utilized in order to determine the weights and decision of each factor to the study. The data was gathered through google forms survey questionnaires at Hyderabad, India. Based on the computed weighted alternatives, UrbanCompany is the top alternative, Housejoy as second one, Zimmber is at third position, MR.Right at fourth position,and Taskrabbit at last position.