Articles

Community Satisfaction of Community Development Program: A Case Study of the MENJAGA NUSANTARA Program in West Bangka

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The MENJAGA NUSANTARA (Mentok Berjaya dan Bahagia Melalui Inklusifitas Berkelanjutan dan Sejahtera) program is one of the Corporate Social Responsibility (CSR) initiatives implemented by PT Timah Tbk Division of Processing and Smelting, Mentok, focusing on community empowerment in Belo Laut Village, Air Putih Village, Tanjung Subdistrict, and Sungai Baru Subdistrict. To assess its effectiveness, a Community Satisfaction Index (CSI) survey was conducted involving 75 program recipients. This study aims to measure the level of community satisfaction with the program’s implementation and to identify aspects that require further strengthening for future development. A descriptive quantitative approach was employed using a Likert-scale questionnaire (1–4), covering four key aspects: program implementation, program management, program distribution, and service quality. The data were analyzed by calculating the CSI score for each aspect, which was then converted into a 100-point index. The results indicate that the overall CSI score reached 3.425 with a converted index of 85.625, classified as very satisfactory. By aspect, program implementation scored 3.367 (84.167), program management 3.495 (87.375), program distribution 3.413 (85.333), and service quality 3.425 (85.625), all within the very satisfactory category. Recipients highlighted the relevance, benefits, sustainability, participation, synergy, facilitator performance, accuracy of targeting, and responsiveness as strong points of the program. In conclusion, the MENJAGA NUSANTARA program is considered successful in enhancing community capacity and shows strong prospects for sustainability. Recipients expressed their hope for the program’s continuation, complemented by additional training in human resource development, to enable its evolution into an independent and sustainable community-based enterprise.

The Portrait of the Tirta Agung Tourism Village as a Geological Tourist Destination: The Case of Ijen Geopark in Bondowoso, Indonesia

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The aim of this study is to analyze the implementation of Tirta Agung Tourism Village, Sukosari Kidul Village, Sumberwringin District, Bondowoso in supporting the development of Ijen Geopark. The research uses a constructivist paradigm with a qualitative approach with domain analysis, share vision, participation, networking, and collaboration. The analysis is carried out by qualitative descriptive methods. The subjects of the study were the Head of the Tourism Awareness Group, the Chairman of the Ijen Geopark Daily, the Head of the Sports and Sports Youth Tourism Office, several informants related to the implementation of the Tirta Agung tourism village. The results showed that the implementation of tourism villages refers to the regulations of the local government and village aparatus through BUMDes and Pokdarwis. The implementation of tirta Agung tourism village, Sukosari village, can run well. through the traditional communication model of local wisdom, village youth gatherings while drinking coffee, managing stakeholder support, and maintaining group compliance.