Assessment of Organization Readiness in the Implementation of Change Management (Case Study: PT. IMS)

PT. IMS is one of the local companies, classified as medium enterprises, that produce bottled drinking water and distribute its products in the Aceh province area. The CEO of IMS initiated a change implementation, namely digital transformation in IMS business process Phase 1, by upgrading their management software system. The purpose of this change is for IMS to be digitized, more efficient and faster, in order to be more close to the customers and accurately analyze the customer’s expectations. This research aim to assess IMS Organizational readiness for change before implementing it, the readiness is assessed based on McKinsey 7S elements and its factors.

This research collected data and information using qualitative method by conducting depth interview with the CEO of the company and managers of every departments, and desk research is also conducted to support the results. After doing a thematic qualitative analysis, the result shows that IMS is stated as ready for change by the CEO and the line managers in all elements. Moreover, if we dig deeper to 14 element’s factor, one of them is rated as not ready, namely organizational culture. The rest of it rated as ready, 7 of them (consist of Goals/Objectives, Strategic Plan, Size, IT infrastructure, Training & Education, Staff Skills, and Share Belief) still need minor improvement and 6 of them (Centralization, Data, Top Management Support, Project Team, Management skills and Company-wide Commitment)  are ready to go ahead.

The researcher also propose several solution that IMS could do to increase its organizational level of readiness to change, consist of create a change communication plan, create a facilities upgrading schedule and monitoring it, launch new policies to support the change, create training list, and plan continuous socialization events. Moreover, this research also proposed that IMS could better use Kotter’s 8 steps model as a strategy to ensure the change successfulness.