Improving Remote Leadership on PT. XYZ Business Development Expansion Team

/in /by

This study analyzes and enhances the effectiveness of remote leadership within PT. XYZ’s Business Development Expansion team, crucial to the company’s growth. Despite PT. XYZ’s expansion beyond Jabodetabek, the remotely managed business development team’s performance has lagged compared to the directly managed Jabodetabek team. Using the DMAIC framework, this research identifies and addresses inefficiencies in remote leadership. Data was collected through interviews and company documents, employing methods such as fishbone analysis and the 5 Whys technique. Key findings indicate issues in leadership and management, tools and technology, and skills and impact. Problems include the absence of Standard Operating Procedures (SOPs), lack of Key Performance Indicators (KPIs), poor integration with support divisions, centralized data management, complex products, inadequate training, and lack of an integrated system for remote operations. The study recommends creating comprehensive SOPs, establishing specific KPIs, improving communication with support departments, decentralizing data management, simplifying product offerings, conducting regular training, and implementing an integrated management system to enhance remote leadership practices.

Improving the KYC Onboarding Process Using Business Process Re-Engineering: A Case Study of a Foreign Bank in Indonesia

/in /by

The Know-Your-Customer (KYC) onboarding component in the customer acquisition process became an issue in an Indonesian branch of a prominent global bank. In 2023, the branch received a significant complaint from one of its major clients, noting the inefficiency of its KYC onboarding process, thus garnering attention from local senior management. From 2019 to 2023, there was a steady increase in client dissatisfaction rate and the number of new clients dropping their requests during the KYC onboarding stage. This research aims to identify the pain points in Magnolia Bank’s KYC onboarding process and propose solutions using the Business Process Re-engineering (BPR) approach. Fifteen respondents, including 10 bank employees and 5 corporate clients, were interviewed. Thematic analysis of interview results was conducted and it revealed three major pain points of the process: difficulty in document submission, challenges in requirements, and communication issues. The root cause of these pain points were then analyzed using the fishbone diagram, from which three root causes were discovered: inadequate technology infrastructure, lack of transparency in the process, and insufficient guidance that clients receive from the bank. The BPR approach was taken to fix the problems, the project focused on improving the guidance to clients, enhancing technology infrastructure, and developing a system for clients to track their onboarding progress. The proposed business solution for this research is for Magnolia Bank to develop a dedicated KYC onboarding platform, allowing prospective clients to submit the requirements directly, experience a one-window communication system, and track their KYC onboarding status.

Analysis of the Effect of Investor Sentiment, Liquidity, Solvency, and Economic Value Added (EVA) on Stock Returns with Corporate Social Responsibility (CSR) as a Moderating Variable in Health Sector Companies (Healthcare) Listed on the Indonesia Stock Exchange (IDX) Period 2018 -2022

/in /by

The purpose of this study was to analyze how the influence of investor sentiment, liquidity, solvency, and economic value added can affect stock returns with moderation by corporate social responsibility disclosure in health sector companies (healthcare) listed on the Indonesia Stock Exchange (IDX) for the period 2018-2022. This research was conducted on health sector companies (healthcare) listed on the IDX, data information was obtained through the official website of the Indonesia Stock Exchange www.idx.com, the sampling technique used purposive sampling with a population of 33 health companies listed on the Indonesia Stock Exchange for the period 2018-2022 and a sample of 13 companies. Testing is done with panel data analysis regression and Moderated Regression Analysis (MRA) utilizing E-views statistical data processing software. The results of this study indicate that the variables of investor sentiment, liquidity, and economic value added have no significant effect on stock returns, while solvency variables have a significant effect on stock returns. Corporate social responsibility disclosure is also unable to moderate the relationship of investor sentiment, liquidity, solvency, and economic value added to stock returns.

Synthesis and Characterization of Bis-Acetylacetonatozink (II) [(Zn(acac)2(H2o)]

/in /by

The synthesis of the bis-acetylacetonate zink (II) monohydrate complex [Zn(acac)2(H2O)] has been conducted. FTIR analysis, TGA-DSC, and SEM micrographic analysis performed complex characterization. The yield of the complex compound [Zn(acac)2(H2O)] was 36.24% using NaOH as a pH regulator. Based on the FTIR characterization of the typical absorption complex [Zn(acac)2(H2O)] appears at 763.88 cm-1 for Zn-O, C-H at 933.9 cm-1 and 1020 cm-1, C=C and C=O at 1516 cm-1, 1610 cm-1 and OH at 3450 cm-1 respectively. Thermal analysis of the complex shows that the decomposition temperature was obtained at 186oC. Based on the micrographic results, the complex has a non-uniform surface relief. The complex has an even distribution of pores with non-uniform pore sizes. Zn particles are deposited on the complex surface with various sizes to produce pores on the solid surface.

Monitoring and Analyzing Air Quality in Several Locations around Medan City Using IoT-Based Integrated Sensors

/in /by

This research is motivated by the importance of monitoring air quality in industrial and non-industrial areas, especially in the city of Medan, Indonesia. Increasing growth of the industrial sector and use of transportation can increase air pollution. Air pollution caused by emissions of harmful gases such as NO2 and CO, as well as microscopic particles such as PM2.5 has a significant impact on human health, especially causing respiratory and heart disease and premature death. The rapid development of Internet of Things (IoT) technology can detect air quality and transmit sensor readings wirelessly via the internet to an Android or PC. This research aims to design an air quality monitoring tool related to the presence of dangerous gases NO2, CO and levels of microscopic particles PM2.5 with an integrated mics-6814 sensor and PMS5003 sensor based on IoT accurately and in real-time and analyze the results of air quality monitoring in research area. The research methodology involves measuring air quality parameters such as PM2.5, CO, NO2, temperature, and humidity using IoT-based integrated design tools. The research location consists of 3 points, namely around the industrial and residential areas of the Kawasan Industri Medan (KIM) Mabar, the Industrial Area in Tanjung Morawa, and the University of North Sumatra. Numerical data will be tabulated from the results of research carried out for 7 hours in 3 days based on the specified time. The results of this research show that the air quality monitoring system designed can measure temperature, humidity, PM2.5, NO2 and CO levels in real time and accurately. Air quality data collected at several research locations shows different trends. Overall, the air quality in the research area is in the healthy category, having no impact on the health of humans, animals and plants which is linked to Peraturan Menteri Lingkungan Hidup Dan Kehutanan Republik Indonesia. Suggestions for further research include selecting components that are more sensitive in detecting air quality and paying attention to environmental conditions which can reduce deviation values ​​from the sensor.

The Role of Social Media in Improving the Effectiveness of Accounting Information Systems and the Organizational Performance of Banking Companies in North Sumatra Province

/in /by

The main objective of the study is to measure the influence of social media (innovation and knowledge sharing) on the effectiveness of accounting information system, and the effectiveness of accounting information system on organizational performance on banking companies in North Sumatra. Simple random sampling method used and 178 respondents included in this study. SPSS and SmartPLS are used for data analysis for descriptive statistical analysis tests and SEM-PLS analysis. All 3 hypotheses were accepted. Then, the result of this study provide empirical evidence to support the resource based view theory on the variables innovation, knowledge sharing, effectiveness of accounting information system, and organizational performance. All measurement items in the questionnaires have been valid and reliable. The strongest influence is found in the innovation variable. Meanwhile, the weakest influence is found in the knowledge sharing variable. The findings of this study can contribute to the banking and goverment. This study provides empiricial data that can be used as consideration and reference in making future police and strategies. Especially related to innovation, knowledge sahring, effectiveness of accounting information system in improving organizational performance that is increasingly effective in the future.

Development of Problem-Based-Learning (PBL)-Oriented Electronic Student Worksheets (e-Worksheet) to Improve Critical Thinking Skills of Class XI Senior High School Students on Factors that Influence Rate of Chemical Reactions Material

/in /by

Education system changes from time to time, and with these changes, the existing curriculum in Indonesia also continues to undergo several curriculum updates. The Merdeka Curriculum is the answer to the high level of competition that occurs in the 21st century. Factors that influence the rate of chemical reactions are one of the materials in chemistry phase F of the Merdeka curriculum, which has abstract characteristics and requires experimentation. Based on these characteristics, the problem-based-learning (PBL) learning model is suitable for use and can improve students’ critical thinking skills. This research aims to determine the feasibility of developing a PBL-oriented student e-worksheet to improve critical thinking skills on factors that influence reaction rates. The method used in this research is R&D with a 4D model. The results obtained are that the student e-worksheet developed is feasible because the content and construct validity results obtained in mode 5 with a very valid category, then the practicality results obtained a response questionnaire score of 98.44%, which was supported by the results of the student activity sheets, and the effectiveness was obtained. From the data from the pretest and posttest results, which were analyzed using the SPSS Paired Sample t-Test, the results showed that there was an increase in students’ critical thinking skills, namely with a significance value of 0.00.

Development of Problem-Solving-Oriented Electronic Module (E-Module) to Improve The Critical Thinking Skills of Class XI Senior High School Students on Acid-Base Material

/in /by

The Independent Curriculum is a solution to the tight competition for human resources in the 21st century. The critical thinking skills needed in the 21st century can be improved through studying chemistry, especially acid-base materials. The problem-solving learning model is an appropriate learning model for understanding acid-base materials and can improve students’ critical thinking skills. Learning media that can be used in chemistry learning are electronic modules. The aim of this research is to develop a problem-solving-oriented e-module to improve critical thinking skills in acid-base materials. The development model in this research uses the 4D model by Thiagarajan. The development of problem-solving-oriented e-modules was declared suitable for improving students’ critical thinking skills in acid-base material in terms of validity, practicality, and effectiveness. Validity is seen in content and construct validity, both of which received a mode value of 5 in the very valid category. Practicality can be seen from the results of the student response questionnaire, which obtained a percentage of  98.75℅ in the very practical category and is supported by the results of observations of student activities. Effectiveness can be seen from the results of the students’ critical thinking skills pretest and posttest, which obtained a significance value of 0.00 using the paired sample t-test.

A Proposed Measurement Model for Enhancing Strategic Business Transformation Performance

/in /by

This research was conducted at PT XYZ, an Indonesian digital telecommunications leader, to address declining profits and increasing competition which threaten its mission to provide reliable and innovative business services. The study aimed to develop a strategic measurement model to enhance business transformation performance. A mixed-methods approach was utilized, collecting qualitative data through in-depth interviews with 7 key individuals and focus group discussions with 6 participants, along with quantitative data from surveys involving 100 internal employees and 100 external stakeholders. This comprehensive approach helped identify several key factors affecting transformation success. Key findings included the necessity of a progressdriven approach with regular strategic alignment checkpoints, a significant gap in organizational capabilities due to insufficient training, lack of stakeholder engagement resulting in minimal buy-in, and the absence of clear Key Performance Indicators (KPIs) complicating progress tracking and decision-making. To overcome these challenges, the study proposes optimizing resource allocation via a robust management system, investing in ongoing training programs to enhance organizational capabilities, improving stakeholder engagement through continuous communication, and establishing definitive performance metrics and regular evaluation mechanisms. Implementing these strategies could significantly boost PT XYZ’s financial profits, customer satisfaction, and competitive standing in the telecommunications sector.

Challenges and Strategies in the Return of Land Bailout Funds for Toll Road Construction: A Detailed Analysis of PT Hutama Karya’s Approach

/in /by

This study explores the factors that cause the delay in the process of returning the Land Bailout Fund (LBF) and examines potential problems related to the inability of the Government of Indonesia to return LBF to PT Hutama Karya (HK) in the context of the Trans Sumatra Toll Road project. Using a qualitative case study methodology in the framework of empirical law, this study integrates Gustav Radbruch’s theory of legal objectives to analyze the current legal regulations. Primary data were collected through interviews with key informants and secondary data on the realization of LBF at PT HK. The findings show that the main cause of the delay is the length of time it takes for the Commitment Making Officer (CMO) to prepare the LBF return submission documents, coupled with the slow verification process at the State Asset Management Agency (SAMI). In addition, problems related to the Land Bailout Fund that cannot be returned arise when the land acquisition is outside the specified area or when the business use right permit is not extended. The current laws and regulations, including the regulations of the Minister of Public Works and Public Housing and the Minister of Finance, are unable to overcome this gap, resulting in the failure to achieve legal goals in terms of justice and legal certainty. This study shows that this legal ambiguity inhibits the effectiveness of the LBF mechanism and recommends legislative changes to address this gap. By refining the legal provisions, the study supports increased fairness and certainty, ultimately benefiting the government and entities such as PT HK.