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The Influence of Service Quality and Telemedicine Convenience on Patient Trust and Its Impact on Elderly Patient Satisfaction at Siloam Hospital Bekasi Sepanjang Jaya

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This study aims to analyze the influence of service quality and the convenience of telemedicine on patient trust and its impact on the satisfaction of elderly patients at Siloam Hospital Bekasi Sepanjang Jaya. The research employs a quantitative method with an associative approach. The population in this study consists of all elderly patients treated at Siloam Hospital Bekasi Sepanjang Jaya from January to September 2024, totaling 859 patients. A sample of 136 elderly patients was used. The analytical method applied is the SEM using SmartPLS (Partial Least Square). The findings indicate that service quality affects patient trust, telemedicine affects patient trust, service quality affects patient satisfaction, and telemedicine affects patient satisfaction, trust influences patient satisfaction, service quality mediated by trust influences patient satisfaction, and telemedicine mediated by trust influences the satisfaction of elderly patients at Siloam Hospital Bekasi Sepanjang Jaya.

The Influence of Service Quality on Loyalty Mediated by Customer Satisfaction at Hospital X

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The development of the business world is increasing, competition is very tight, so the thing that companies need to pay attention to is service quality. Service quality plays a very important role in hospital services because it will influence the loyalty and satisfaction of customers or patients who come to the hospital. Factors that influence service quality, namely Tangibility, Assurance, Reliability, Responsiveness, and Emphaty. Meanwhile, the definition of satisfaction is a person’s assessment of the product’s perceived performance or results in relation to expectations. And the definition of loyalty is a classic word used to describe loyalty and very enthusiastic devotion to an individual. What can be done to prepare ourselves for market demands is to improve service quality. The aim is to increase customer satisfaction and loyalty. This research aims to find out how much influence service quality has on customer satisfaction and loyalty at Hospital X. The number of samples in this research was 100 respondents. The data used is a type of quantitative data obtained from filling out questionnaires by selected respondents using a simple random sampling method. The analytical method used is processed using Smart PLS (Partial Least Square) software. The results of this research show that there is a significant influence of service quality on customer satisfaction and customer loyalty, customer satisfaction has a significant influence on customer loyalty, but customer satisfaction does not mediate the influence of service quality on customer satisfaction and loyalty.

The Influence of Green Brand Image, Satisfaction, Trust, on Loyalty Moderated by Environmental Ethics on Green Products in Indonesia

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Assessment of Quipper as Learning Management System of Saint Paul University Surigao

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A school learning management system (LMS) is extremely important in the current educational landscape since it transforms how educational institutions administer and deliver their courses. LMS gives educators a strong platform to produce, organize, and distribute instructional content while enabling students to access resources, participate in interactive learning activities, and collaborate with peers by seamlessly integrating technology into the learning process. This study was conducted to assess the level of utilization, level of satisfaction, and level of effectiveness with Quipper as an LMS in Saint Paul University Surigao (SPUS), Surigao City, Philippines. The research design was quantitative, and researchers used a survey questionnaire to gather data from the college faculty of SPUS during the academic year 2022-2023. To ensure reliable results, 33 college teachers were purposefully and conveniently chosen as respondents. The data were analyzed using various parametric and non-parametric statistical tools considering the normality of the data. The study revealed that variables such as sex, age, department, highest educational attainment, and years of teaching experience did not significantly impact Quipper’s utilization and satisfaction among teachers. The profile of college faculty members also did not significantly affect Quipper’s effectiveness as a learning management system. However, the department variable significantly influenced Quipper’s performance, with frequent utilization leading to higher satisfaction and effectiveness. Overall, Quipper was widely used, effective, and met the needs of the college faculty at SPUS. The study suggested room for improvement, and the administration could establish clear implementation goals, offer incentives to consistent users, provide proper training and guidance, and encourage teachers to explore more features to better support students’ learning.

Long-Term Effects of Taking Refractive Surgery (LASIK) on Thai People

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Nowadays, the number of people who have a visual impairment tends to increase moderately because they spend much more time using smartphones for both work and personal use. The monitors of phones, tablets, and computers have blue light, which directly affects the eyes. Thus, many people need to wear glasses or contact lenses, but not everyone is appropriate to do so. If patients ignore it, their visual impairment might be worse. So, having refractive surgery is one of the popular solutions to grappling with this sight problem. Nevertheless, LASIK may also have negative consequences, such as dry eyes and itchy eyes. Therefore, understanding the risks and being aware of the effects of refractive surgery would greatly impact a person’s choice for eye correction. Consequently, we conducted this survey research using questionnaires in order to determine the long-term effects and satisfaction of taking refractive surgery for Thai patients. Our results show that there are various side effects and different levels of side effects on each person. Therefore, this study will provide guidelines for making the decision to undergo refractive surgery or not.

Solutions on Service Quality to Improve the Satisfaction of Individual Customers at Ba Ria Vung Tau Electricity Company

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The study was carried out to test the theoretical model between service quality components and individual customer satisfaction at Ba Ria Vung Tau Electricity Company. From the obtained results, the study provides managerial implications for leaders to improve service quality in order to increase individual customer satisfaction. The study used qualitative research method combined with quantitative research. Qualitative research method (group discussion) is to adjust and supplement the scale of research concepts. Quantitative research method is to check reliability, allowable value (unidirectionality, uniqueness and convergent value), and test research hypothesis by AMOS-SEM analysis method. Research results show that service quality has a positive relationship with customer satisfaction, including:(β = 0.69; p = 0.000 < 0.01).The research results give meaning to the leaders of Ba Ria Vung Tau Electricity Company in improving service quality in order to increase the satisfaction of individual customers. Finally, some limitations and directions for further research are mentioned.

Measurement of Service Quality Perception, Customer Satisfaction, and Customer Loyalty in PT Medika Antapani

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Indonesia had 11,347 clinics in 2020, 10,238 Pratama, and 1,109 Utama. West Java Province had the most clinics in 2021, with 6,572 Pratama and 1,042 Utama. Private Bandung public health provider PT. Medika Antapani 2020–2021 customer visits decreased. Pratama clinics in Kiaracondong have almost doubled to 15 clinics, giving cash clients many options. To compete, health services must constantly improve service quality to satisfy customers and build loyalty.

This research helps PT. Medika Antapani meet customer service needs. The author uses a descriptive and causal research design. The author distributes Likert scale questionnaires to 200 respondents who meet the criteria. According to a descriptive analysis of 200 respondents, most are male, 60-74 years old, live in Cisaranten Endah, are employees, and use general practitioner services. The total average for causal analysis was 3,088, 3,127, and 2.93 for service quality, satisfaction, and loyalty. Satisfaction and service quality affect loyalty by 84.1%.

Service quality improvements are needed in PT Medika Antapani for addressing six areas, including low scores on the latest equipment, recruiting Ob-Gyn doctors, and providing reminder messages. For future recommendations, PT Medika Antapani must evaluate its services to maintain quality and develop in areas service users need.

Consumer Education in Service System of Ledok Sambi Tourist Village, Sleman Regency

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Two factors that affect consumer satisfaction include personal and situational factors, such as consumer behavior while exploring the tourist attraction. Bad behavior exhibited by some consumers, if not handled properly, will affect consumer satisfaction because the other visitors feel disturbed. Hence, the tourist attraction manager needs to give education to their visitors. This study analyzed the implementation of consumer education in the service system, including input, process, and output. This study was conducted at Ledok Sambi Tourist Village, Sleman Regency, where the managers and staff of this tourist village are the subjects of this particular research. This study also measured the visitors’ perception of the service system applied in such tourist attractions Data collecting methods were in-depth interviews, observation, and documentation. This study was a case study, where the scope of the study focused only but comprehensively on one case, namely consumer education. The analysis applied was a descriptive approach with an interactive model, where this approach was used to interpret, deduct the conclusion, and validate data using a triangulation model. The study results showed that giving education to the visitors in the service system will help boost consumer satisfaction as expected. The visitors can follow the applicable rules and regulations, where they voluntarily follow the rules and disciplines and are aware to preserve environmental sustainability. Hence, all visitors can enjoy clean, fresh, and comfortable natural tourist destinations. The managers of Ledok Sambi Tourist Village implement consumer education to the tourists by optimizing the tourism competence of all staff, improving available resources, and cooperating with some waste management vendors. The education model given to the visitors includes raising their awareness of cleanliness, rules, and environmental sustainability. Meanwhile, the expected output of this education includes disciplined behaviors and a caring attitude for the environment during their visit to Ledok Sambi.

Does The Government Policy and T-Servqual Make Tourist Satisfaction?

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Government policy and tourism service quality (T-Servqual) are important aspects of the tourism industry and can be increased performance organization and Tourist Satisfaction (customer satisfaction). This research aims to investigate government policy and T-Servqual toward customer (tourist) satisfaction in the Indonesia Tourism Industry. The sample size was 420 respondents with propulsive sampling used to determine the sample. The main instrument in this study is a questionnaire. The analysis used to examine the hypothesis of the study is structural equation modeling using AMOS version 20.0 software. The result of the study shows that: T-Servqual and government policy influence customer satisfaction. Nevertheless, government policy has the most influence on customer satisfaction. Therefore the manager in the tourism industry should improve more the T-Servqual.