Articles

Enhancing the Competency Development Program for New Recruits: A Case Study at Internal Audit & Risk Management Function

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The pandemic created unsettling vulnerability as organization accelerated the shift to digital operations. One bright spot is that asset misappropriation, while still a top category of fraud, was down in the last 24 months perhaps due to more employees working remotely, with limited access to company assets. At the same time, remote working increased risks beyond just digital security. Hence, it is important to have effective internal controls to identify and prevent any kind of fraud. The increasing need for recruiting strong internal audit and risk management functions especially in public company is due to several factors, including increased regulatory scrutiny, greater stakeholder demands for transparency and accountability, and the growing complexity of business operations. With the increasing number of public companies, there is a greater need for effective internal controls and risk management systems to ensure financial reporting accuracy, prevent fraud, and meet regulatory requirements. Internal audit and risk management improve governance, decision-making, and identify risks for organizations. Strong functions require adequate manpower, trained personnel, and resources for effective performance. Group Audit and Risk Management (GARM) in one of public company, working on Internal Audit and Risk Management (IARM). To ensure GARM fulfils its responsibilities as a corporate center, they define Key Performance Indicators (KPIs) that are reviewed semi-annually by the Board of Directors (BOD). Unfortunately, one of the KPIs related to advisory and supporting roles, namely supporting the fulfilment of Group IARM manpower requirements, has not been met since 2013. The purpose of this study is to identify the root cause of the decrease in new recruit manpower fulfilment requests from Internal Audit and Risk Management functions in subsidiaries company and enhance the existing competency program in order to increase participation from Internal Audit and Risk Management functions. Using design thinking method and conducting in depth interview author may determine framework to enhance the programs that are more relevant to the competency needs.

The Use of Augmented Reality to Promote Public Awareness for Deaf Workers

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Technological innovations have been specifically built for people who are disabled. The technological development tools were designed to make human work more manageable. Augmented Reality is one of the technologies discussed in this study. This study will focus on solving the problems encountered in the SMEs assisted by Regional Nation Craft Council (Dekranasda) Nusa Tenggara Timur, Café Inklusi (Kopisaa), where disabled workers experience communication problems. Most visitors are not aware of the presence of deaf workers, as well as sign language. This research process uses descriptive qualitative research methods, and Design Thinking as an analysis tool is deemed necessary for the characteristics of the problems that arise. After the analysis, a solution was proposed to help the disabled worker in Café Inklusi (Kopisaa) communicate more effectively using Augmented Reality technology in social media filters. The solution focuses on how AR technology can play a role in helping overcome deaf workers’ communication problems, increase awareness of deaf workers and sign language, and help promote the cafe where they work.

Design Thinking for New Product Development (Leradia Case Study)

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The development of a new product is an important thing to do for developing a business, moreover in the fashion business industry. New product development can determine how an organization brings off its succession, such as in sales and profit. The new product development can bring 50% sales and 40% of profits for an organization. The new product development needs to be done to fulfill the customer’s needs and wants and complete their demand for a product. As a new business, Leradia as a modest fashion business from Indonesia has not generated a unique perspective from customers and has not understood the Leradia persona as well as their pain and gain. Thus, in order to avoid the failure of a new business, connect with customers, and compete in the market, Leradia aims to understand Leradia customer pain and gain and get to know what kind of development. Qualitative methods are used by interviewing six of Leradia’s most loyal customers to develop an understanding of Leradia’s customers. Adopted the study methodology of design thinking there are five stages to proceed with the data gathered; Empathizing, Defining, Ideate, Prototype, and Test. Starting from analyzing the customer persona until the proposed product development and testing the proposed solution to the customer to get the customer feedback and point of view.