Articles

Assessing Organizational Restructuring and Crafting Solutions to Manage Workload in Shared Service and Support Unit – PT Telkom Regional III

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This study aims to evaluate the impact of organizational restructuring on employee workload and satisfaction in the Shared Service & Support Unit of PT Telkom Regional III. A mixed-method approach was employed, combining qualitative and quantitative data collected through questionnaires, secondary data, and open surveys or discussions. The analysis results indicate that the average weekly overtime hours increased from 3 hours to 6.7 hours, with 43% of employees reporting a significant increase in workload, 43% indicating high stress levels, and more than 71.4% feeling burdened by their tasks since the restructuring. Furthermore, the factors causing excessive workload were identified using a Fishbone Diagram, which included a 55% reduction in the number of employees from 22 to 10, inefficient work processes, and a lack of technological investment. Based on these findings, workload management strategies were developed using the NASA TLX method and job design principles. These strategies include task redistribution, enhanced employee training, and the use of technology to automate manual tasks. The implementation of these strategies is expected to reduce excessive workload and improve employee well-being and satisfaction, thereby supporting operational efficiency and overall organizational success.

Analysis of Factors Affecting Complaints of Lower Back Pain among Nurses at Bhayangkara Hospital Kendari

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Background: One of the important factors that affect the quality of nurses’ work is occupational health and safety. One of the occupational diseases is Low Back Pain (LBP). Occupations that have a high risk of back pain are nurses. According to the Indonesian Neurological Association (INA) regarding the incidence of lower back pain in hospital nurses, the prevalence of lower back pain cases in nurses in Indonesia shows that 18,2% occurs in men and 13,6% in women. Then, based on the nursing management report at Bhayangkara Hospital Kendari in 2023, most of the nurses’ complaints were lower back pain due to the workload being too high for nurses.

Method: This research was a quantitative analytical research with a cross-sectional design approach. The data analysis was carried out using SPSS statistical tests with multiple linear regression. The population in this study was 102 nurses, while the sample was 102 nurses (total sampling).

Results: The results showed a significant p-value for workload 0,049<0,05, physical activity 0,028<0,05, body position 0,004<0,05, working period 0,048<0,05 and body mass index (BMI) 0,001<0,05.

Conclusion: This research concluded that there was an effect between workload, physical activity, body position, work period and body mass index on complaints of lower back pain in nurses at Bhayangkara Hospital Tk.III Kendari. This research can be a reference material for hospitals, health workers or nurses and can increase knowledge in preventing or reducing the occurrence of lower back pain while working.

Proposed Solutions Regarding Work Overload for the Marketing Division of PT. Persib Bandung Bermartabat

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Football is a sport that is very popular in every level of Indonesian society. Indonesia is known as a country with a very large number of soccer fans. Indonesia has the fourth largest population in the world with 265 million people, and according to Nielsen Sport, 77% of Indonesia’s population has an interest in football. This fact makes Indonesia the country with the third largest number of football fans. The Indonesian soccer market is huge, and soccer is a big business opportunity in Indonesia. PT Persib Bandung Bermatabat oversees the Persib Bandung football club which is one of the Indonesian teams. PT. Persib Bandung Bermartabat located at Graha Persib Floor 3 Jalan Sulanjana No 17 Bandung. In managing a company, of course, requires human resources who have high ability to help achieve company goals. In addition, to be able to form a good performing club, of course, you must have a healthy management ecosystem as well. This study uses a mixed method qualitative and quantitative research model. In quantitative research, the authors distribute questionnaires in the form of g-forms to marketing department employees using the National Aeronautics and Space Administration Task Load Index (NASA – TLX) method to measure the workload experienced by employees. In the qualitative method the author conducted interviews with observations of the organizational structure and job descriptions of employees in the marketing department of PT. Persib Bandung Bermartabat using Semi- Structural Interviews. In finding the root of the problem the author uses CRT (Current Reality Tree). The results of this study are the organizational structure and job descriptions that are made based on benchmark results with 3 football club management. The author proposes a new organizational structure and job descriptions which in the end can be adapted to the needs of the marketing division of PT. Persib Bandung Bermartabat to be able to help realize strategic initiatives and solve problems experienced.