Articles

Analysis of the Influence of Workload on Digital Competence and Its Impact on Employee Performance in the State-Owned Enterprise Service Division of PT XYZ

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Employee performance is a crucial factor in achieving organizational goals, especially within the telecommunications industry that is currently undergoing digital transformation. This study aims to analyze the effect of workload on digital competence and employee performance in the State-Owned Enterprise Service Division of PT XYZ. A quantitative approach was used, employing a questionnaire distributed to 126 respondents determined using the Slovin formula. Data analysis was conducted through the Structural Equation Modeling (SEM) technique with the Partial Least Squares (PLS) approach. The results show that workload has a significant effect on digital competence, workload significantly affects employee performance, and digital competence has a significant effect on employee performance. These findings emphasize the importance of workload management and the enhancement of digital competence to improve performance amid technology-driven work demands.

The Influence of Organizational Culture and Competence on Work Stress Mediated by Workload on Employees of the General Election Commission of the Special Region of Yogyakarta Province

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Organizational Culture that is oriented towards the regularity of observed behavior, strong norms, dominant values, philosophy, rules, and organizational climate directly contributes to the increasing Work Stress felt by employees, in the form of physiological symptoms, psychological symptoms, and behavioral symptoms. Likewise, Competence that is oriented towards high knowledge, understanding, ability, values, attitudes, and interests, but is less in accordance with the competencies needed to carry out the work that is directly responsible contributes to the increasing Work Stress felt by employees, in the form of physiological symptoms, psychological symptoms, and behavioral symptoms.

The research findings show that Organizational Culture and Competence have a significant positive impact on employee Work Stress. Organizational Culture encourages the creation of an obligation to submit to and comply with strict regulations governing the main tasks and functions in carrying out work, but the process of determining the regulations themselves is very long, so that when the regulations are issued, it is close to the deadline for the work implementation stage, this makes it difficult for employees because they have to immediately learn, adjust and adopt the regulations to complete the work with a limited deadline, in the end this condition causes the work stress felt by employees to increase. While the high Competence possessed but not in accordance with the work that is the responsibility causes a lack of sufficient understanding of the character of the work that is the responsibility and knowledge that does not comply with the standards set causes the Work Stress felt by employees to increase, because employees are required to be able to adapt and work in new fields of work that are far different from the competencies they have. In this study, statistically Workload has a significant positive influence as a mediator of the influence of the variables Organizational Culture and Competence on Work Stress. This shows that Workload is able to help explain why Organizational Culture and Competence cause Work Stress felt by employees to increase.

This study underlines the importance of creating a more positive organizational culture, ensuring that each employee has high competencies that are appropriate or suitable for the field of work they are responsible for, and carefully managing the existing workload. These findings provide valuable insights for organizations that seek to manage employee work stress levels by utilizing appropriate regulatory practices, understanding, knowledge, and skills appropriate to the field of work being worked on, and adjustments to work conditions, target setting, and better use of working time.

Assessing Organizational Restructuring and Crafting Solutions to Manage Workload in Shared Service and Support Unit – PT Telkom Regional III

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This study aims to evaluate the impact of organizational restructuring on employee workload and satisfaction in the Shared Service & Support Unit of PT Telkom Regional III. A mixed-method approach was employed, combining qualitative and quantitative data collected through questionnaires, secondary data, and open surveys or discussions. The analysis results indicate that the average weekly overtime hours increased from 3 hours to 6.7 hours, with 43% of employees reporting a significant increase in workload, 43% indicating high stress levels, and more than 71.4% feeling burdened by their tasks since the restructuring. Furthermore, the factors causing excessive workload were identified using a Fishbone Diagram, which included a 55% reduction in the number of employees from 22 to 10, inefficient work processes, and a lack of technological investment. Based on these findings, workload management strategies were developed using the NASA TLX method and job design principles. These strategies include task redistribution, enhanced employee training, and the use of technology to automate manual tasks. The implementation of these strategies is expected to reduce excessive workload and improve employee well-being and satisfaction, thereby supporting operational efficiency and overall organizational success.

Analysis of Factors Affecting Complaints of Lower Back Pain among Nurses at Bhayangkara Hospital Kendari

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Background: One of the important factors that affect the quality of nurses’ work is occupational health and safety. One of the occupational diseases is Low Back Pain (LBP). Occupations that have a high risk of back pain are nurses. According to the Indonesian Neurological Association (INA) regarding the incidence of lower back pain in hospital nurses, the prevalence of lower back pain cases in nurses in Indonesia shows that 18,2% occurs in men and 13,6% in women. Then, based on the nursing management report at Bhayangkara Hospital Kendari in 2023, most of the nurses’ complaints were lower back pain due to the workload being too high for nurses.

Method: This research was a quantitative analytical research with a cross-sectional design approach. The data analysis was carried out using SPSS statistical tests with multiple linear regression. The population in this study was 102 nurses, while the sample was 102 nurses (total sampling).

Results: The results showed a significant p-value for workload 0,049<0,05, physical activity 0,028<0,05, body position 0,004<0,05, working period 0,048<0,05 and body mass index (BMI) 0,001<0,05.

Conclusion: This research concluded that there was an effect between workload, physical activity, body position, work period and body mass index on complaints of lower back pain in nurses at Bhayangkara Hospital Tk.III Kendari. This research can be a reference material for hospitals, health workers or nurses and can increase knowledge in preventing or reducing the occurrence of lower back pain while working.

Proposed Solutions Regarding Work Overload for the Marketing Division of PT. Persib Bandung Bermartabat

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Football is a sport that is very popular in every level of Indonesian society. Indonesia is known as a country with a very large number of soccer fans. Indonesia has the fourth largest population in the world with 265 million people, and according to Nielsen Sport, 77% of Indonesia’s population has an interest in football. This fact makes Indonesia the country with the third largest number of football fans. The Indonesian soccer market is huge, and soccer is a big business opportunity in Indonesia. PT Persib Bandung Bermatabat oversees the Persib Bandung football club which is one of the Indonesian teams. PT. Persib Bandung Bermartabat located at Graha Persib Floor 3 Jalan Sulanjana No 17 Bandung. In managing a company, of course, requires human resources who have high ability to help achieve company goals. In addition, to be able to form a good performing club, of course, you must have a healthy management ecosystem as well. This study uses a mixed method qualitative and quantitative research model. In quantitative research, the authors distribute questionnaires in the form of g-forms to marketing department employees using the National Aeronautics and Space Administration Task Load Index (NASA – TLX) method to measure the workload experienced by employees. In the qualitative method the author conducted interviews with observations of the organizational structure and job descriptions of employees in the marketing department of PT. Persib Bandung Bermartabat using Semi- Structural Interviews. In finding the root of the problem the author uses CRT (Current Reality Tree). The results of this study are the organizational structure and job descriptions that are made based on benchmark results with 3 football club management. The author proposes a new organizational structure and job descriptions which in the end can be adapted to the needs of the marketing division of PT. Persib Bandung Bermartabat to be able to help realize strategic initiatives and solve problems experienced.