Articles

Analysis of Student Soft Skill Profiles: A Case Study at Universitas Amikom Yogyakarta

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This study aims to analyze the soft skill profiles of Universitas Amikom Yogyakarta students based on ten dimensions: communication, teamwork, leadership, problem solving and critical thinking, time management and organization, adaptability and flexibility, ethics and responsibility, creativity and innovation, emotional intelligence, and digital skills and information literacy. A total of 160 respondents completed a 1–4 Likert scale questionnaire. Descriptive analysis results show that all dimensions are in the medium category with an overall average of 3.189. The dimensions with the highest scores were ethics and responsibility (3.376) and digital skills and information literacy (3.260), followed by teamwork, adaptability, and time management. Conversely, the dimensions with the lowest relative averages were creativity and innovation (3.000) and communication (3.095), although they remained in the medium category. These findings conclude that students have an adequate foundation of soft skills but have not yet reached an excellent level, especially in the aspects of communication, creativity, and critical thinking. These results imply the need for a more integrated soft skills development strategy in the curriculum, student activities, and cooperation with industry to encourage improvement from a moderate to a high level.

The Influence of Teamwork and Work Environment on Service Quality through Job Satisfaction

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Optimal service for public service users is a necessity for increasing citizen satisfaction. The determinant of service quality lies in employee performance. There are several factors that influence service quality, including team work, work environment and job satisfaction. This research aims to: examine the influence of team work and the work environment on job satisfaction; examine the influence of team work, work environment and job satisfaction on service quality; and examine the influence of teamwork and work environment on service quality through job satisfaction.

The population of this study was 49 Civil Servants (PNS) of the Investment and One-Stop Integrated Services Service, Mojokerto Regency, East Java. Meanwhile, determining the sample size uses a saturated sampling technique, that is, the entire population is taken as a sample. Meanwhile, data collection uses a questionnaire distributed to respondents. The data analysis technique uses SEM PLS.

The research results show that: (1) teamwork and the work environment have a significant effect on job satisfaction; (2) team work, work environment, and job satisfaction have a significant effect on service quality; and (3) teamwork and the work environment influence service quality through job satisfaction but are not significant. For this reason, if the management of the Mojokerto Regency One Stop Investment and Integrated Services Department seeks to improve the quality of service to citizens, this can be done by strengthening teamwork and creating a conducive work environment for employees.

Developing World-Class Teamwork skills – an Applied Approach

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Teams consisting of creative minds who have outstanding skills can create new ideas or processes that guide an organization towards new innovations and more success. Today, organizations need agile teams which are adaptive and can make quick decisions and adjustments when the business or even the industry calls for it. Companies will have to conduct projects led by teams that might disrupt entire market segments and create new standards. Against this background, the work aims at gaining insights into the mindset and attributes needed to create high-performance teams.