Articles

Applying Decision Analysis to Redefine Software as a Service (SAAS) Product Development: A Case of Supply Chain Management Software in a Startup Company

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This study investigates the urgent need for effective decision analysis in developing supply chain management software for a startup in Indonesia’s rapidly evolving technological landscape. Given Indonesia’s aim to leverage technology for economic growth and the significant role of MSMEs, addressing the challenges these businesses face in adopting digital solutions is crucial. MSMEs contribute 61% of Indonesia’s GDP and employ 97% of the workforce, yet only a small fraction has embraced digital technologies.The research employs a mixed-method approach, combining qualitative and quantitative analyses to comprehensively understand the company’s market position and customer needs. Secondary data, including Five’s Porter Force and ideal customer profile, and primary data are used for the SMART analysis. This comprehensive analysis provides a detailed view of the business environment and customer needs. By analyzing these factors, the company aims to develop a scalable product that addresses the specific needs of SMEs in Indonesia, focusing on efficient supply chain management software and seamless system integration. The findings underscore the importance of a structured approach to product development, using frameworks like SMART to prioritize features based on customer preferences and business goals. The study recommends strategies for the company to navigate the competitive landscape, enhance its technological offerings, and priority in development. To sum up, this research aims to change the priority of supply chain management software from project-based to a software-as-a-service solution. According to the simple multi-attribute rating technique (SMART) calculation, inventory management became the top priority, ahead of order management, point of sales, and warehouse management.

Managing Work Requests to Improve Level of Building Maintenance Services

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Building and Facilities Maintenance Section is one of the sections in Infrastructure Facilities Department in PT.ABC that deals with the maintenance and operation of building facilities in non-PIT areas. PT. Sumber Karya Utama is the contractor appointed to carry out the building maintenance contracts. In contrast to the KPI of 90% for Work Request completion, the total incoming WR addressed to the section has a completion rate of 65% every month.

Delays in completing Work Request work are due to the fact that there has not been a structured work schedule made, the planner have difficulty making Work Order work plans is because the WR descriptions are random and the work locations are spread out. The Building Maintenance Section developed a Standard Operation Procedure (SOP) for writing Work Request to standardize writing descriptions to the main job, so the planner could assess, identify and making categorized of the type of work item into work group items easily.

To establish a work schedule, prioritize work group items using the SMART method. The data used are list of work items, work groups, alternatives, criteria, and weighting. The sequence of work schedules runs effectively by implementing a division into 5 work areas so that work schedules are made per work area.

By implementing work priority references and dividing the area into 5 work areas, WO work can be completed on time, more fairly distributed, efficiently completed, and acceptable to all parties involved, thereby improving the performance and quality of services provided to customers, as well as ensuring that building maintenance runs smoothly and continues to function properly.

Simple Multi-Attribute Rating Technique for Warehouse Location Selection (Case Study: PT. PPT)

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Indonesia’s Manufacturing Industry, encompassing processing and non-oil and gas processing, grew in Q3 of 2022, contributing 17.88% and 16.10% to GDP. Transportation and storage played a significant part, with a 15.93% year-on-year growth in Q1 2023, highlighting the sector’s importance. PT. PPT is a sub-holding of one of Indonesia’s companies. The company manages to trade PP/PE significantly from more sources (import, local producer, or local trader). This research will determine and analyze the criteria for the selection of warehouse locations for PT. PPT analyzes the weight of each criterion at each location in the warehouse location selection process for PT. PPT and obtain the priority location for PT. PPT to build a new warehouse.  This research aims to guide and help the decision makers to choose and find a suitable location based on the Centre of Gravity (CoG) analysis conducted by a third-party consultant. The five locations resulting from the Centre of Gravity (CoG) as alternatives will be analysed with Kepner-Tregoe Analysis in the decision-making process, using Situation Appraisal defined in Business Issues. The author then employs a Rich Picture and Fishbone Diagram to assess the scenario or the process of select the new warehouse. The decision analysis was carried out in eight stages using the one of Multi-Criteria Decision Making (MCDM) method, which is the Simple Multi-Attribute Rating Technique (SMART). Lastly, using the preceding analysis, undertake a Potential Problem Analysis. The major criterion is the distance to the customer, which aligns with the company’s emphasis on customer satisfaction. Demand growth affects warehouse capacity, with more growth necessitating a larger facility. Distance from suppliers reduces delivery lead time, and the size of the land must accommodate demand growth and product capacity for PT. PPT.