Articles

Proposed Knowledge Management System for the Time Efficient in R&D Department of PT Automotive Lumina

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The automotive industry has grown post-Covid 19, positively impacting related sectors like car lighting. Due to high demand, PT Automotive Lumina, a lamp manufacturer specializing in OEM car lights, needs better time management. Responding to RFQs for new car models poses significant challenges due to delays caused by dependence on Juoku Technology. To tackle this, the company initiated an independent R&D process, but the need for more effective knowledge management worsens the situation, affecting competitiveness in a rapidly changing market.

This research addresses two key questions: What Knowledge Management system can be proposed for time efficiency in the R&D Department of PT Automotive Lumina? and How to implement the suggested Knowledge Management system for time efficiency in the R&D Department of PT Automotive Lumina? Qualitative research methods were employed to study these questions, including interviews with key stakeholders. Analysis revealed eight sub-causes contributing to the observed problems, including a lack of skilled personnel, ineffective knowledge management, reliance on Juoku’s R&D schedule, rapid technological advancements, inefficient processes, limited decision-making authority, limited testing equipment in the R&D department, and most importantly, the absence of a knowledge management system. Several solutions to these challenges are presented based on the SECI, PPT framework, and Core, Advanced, and Innovative knowledge framework. Direct training, knowledge capture, and collaboration tools are among the planned knowledge management programs at PT Automotive Lumina. Preparation procedures were conducted in November and December 2023, with the proposed solution implementation set to begin in February 2024. Following deployment, knowledge management activities will be evaluated, and necessary modifications will be made for future improvements. PT Automotive Lumina aims to enhance time efficiency and support independent R&D through improved knowledge management procedures.

A Proposed Website Development Based on SECI Framework and Quality Function Deployment Methods (Case Study at Telkom Property)

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Employee capability is one of the most important things that can influenced the company’s performance. In an effort to increase employee capabilities, qualified knowledge management is needed to ensure that the knowledge possessed by the company can be formed, used and used appropriately. Telkom Property is one of the subsidiaries of PT Telkom Indonesia Tbk. engaged in Property Management, Property Development, Project Solutions and Transportation Management Services. In order to maintain its business during the Covid-19 pandemic, in 2021 Telkom Property made changes to its vision and mission which had an impact on digitizing the company’s business processes. As a business enabler, the Human Resources Division continues to strive for the development and improvement of employee capabilities. Some of the initiatives that have been carried out are by increasing the frequency of knowledge sharing events and holding the Innovation Award which aims to be a forum for employees to provide innovation for the company. Based on the observation results, when viewed from the 5 steps of the knowledge management process, Telkom Property does not yet have the means to store knowledge. Therefore, in this research, the development of a knowledge management website at Telkom Property is carried out which aims to be a knowledge repository so that knowledge owned by companies and individuals is documented so that it can be accessed by all employees and helps the knowledge sharing process to be more effective. The development of this website takes into the SECI concept, where the features developed can support the Socialization, Externalization, Combination and Internalization processes. Proposed website development is made using the Quality Function Deployment (QFD) method in order to develop the website based on the user requirement. HOQ tools used to support to transform the user needs into technical responses and 14 technical responses should be develop by the company to deliver the user centric website.