Articles

Disparities in Village Apparatus Human Resources in Public Service Delivery in Bone Subdistrict, Bone Bolango Regency

/in /by

This study aims to analyze disparities in the human resources (HR) of village apparatus in public service delivery in Bone Subdistrict, Bone Bolango Regency, using the Human Capital Resources (HCR) framework with indicators of Knowledge, Skills, Abilities, and Experience (KSAE). A qualitative approach was employed, with data collected through observation, in-depth interviews, and document analysis. Data analysis was conducted using the interactive model by Miles and Huberman, comprising data reduction, data display, and conclusion drawing. The findings reveal: First, in terms of knowledge, officials in Monano and Ilohuuwa Villages generally understand public service regulations and basic administrative procedures. However, in Waluhu Village, understanding of regulations is limited and not supported by an adequate internal training system. Second, regarding skills, operational competencies in using digital tools and village administration systems remain challenging, especially in Waluhu. Training has been unevenly distributed and not all relevant personnel have participated. Meanwhile, Monano Village is more adaptive to digital systems and efficient in financial reporting. Third, in the abilities aspect, village officials’ capacity to respond to emergencies and adapt to policy changes remains ad hoc and lacks standardized operating procedures (SOPs). Officials also tend to react rather than proactively address policy directives. Fourth, in terms of experience, most officials have served for over five years and have prior work experience outside the village (e.g., as surveyors or entrepreneurs). However, there is no structured system for transferring experience to new personnel, and learning remains informal and unstructured.

Optimization Strategy for Land Parcel Surveying and Mapping Services at the Land Office of Gorontalo City

/in /by

This study aims to analyze and design an optimization strategy for land parcel surveying and mapping services at the Land Office of Gorontalo City using three key indicators: Goal Indicator, Decision Alternative Indicator, and Resource Constraint Indicator. A qualitative approach with a descriptive-analytical design was employed. Data were collected through in-depth interviews with relevant stakeholders, field observations, and reviews of policy documents and service implementation reports. Data analysis followed the interactive model of Miles and Huberman, including data reduction, data display, and conclusion drawing. A SWOT analysis was also applied. The research findings show that (1) Strategic goals are achieved through the implementation of the 2021 Technical Guidelines, which emphasize risk mitigation, daily monitoring and weekly evaluations, and outreach through both in-person and online channels such as social media and public service applications; (2) Decision alternatives have been implemented, including technology-based service innovations (e.g., the Statif application), the use of modern surveying tools such as GNSS, geospatial information systems, and human resource competency training via PPSDM ATR/BPN; (3) Resource constraints include the limited number of competent personnel, inadequate infrastructure and survey equipment, low public understanding of service procedures, and minimal budget allocation; (4) The optimization strategy is positioned in the SO (aggressive) quadrant, leveraging internal strengths and external opportunities to the fullest. Digital innovation, cross-sector collaboration, and routine evaluation systems are the core components of this strategy. However, due to the balance between strengths and weaknesses, a turnaround approach is also necessary to gradually and sustainably address internal barriers.

Optimizing Policy for Online Seaman Book Services at the Class III Gorontalo Port Authority and Harbor Master’s Office

/in /by

This study aims to evaluate and analyze the development of online Seafarer Book services at the Port Authority and Syahbandar Class III Gorontalo Office, focusing on various aspects of public service theory indicators such as tangibles, empathy, reliability, responsiveness, and assurance. This research uses a qualitative approach with a case study design, focusing on implementing the online Seafarer Book service. Data is collected through interviews, observations, and document reviews from various stakeholders involved in providing services. The findings show that the online Sailor Book service has improved service efficiency but faces challenges regarding system reliability, user education, and infrastructure support. The study identifies key areas for improvement, including improving the reliability of online systems, better training for users in using the system and improving the physical and technical infrastructure to support services. The study concluded that while online Seafarer’s Book services have the potential to significantly improve seafarers’ documentation processes, ongoing improvements and adjustments are needed to address the challenges identified. Improving system reliability and user support is critical to the success of the online service model.

Public Service Performance Accountability: Case Study at Surabaya Zoo, Indonesia

/in /by

The importance of accountability in the performance of public services greatly affects the trust and competence of the organization, especially PDTS Surabaya Zoo. This study aims to describe, interpret, and analyse the accountability of public service performance and analyse the accountability model of public service performance at the Surabaya Zoo. This study uses a qualitative research method with a case study approach. There are 4 types of accountabilities used to answer the research formulation, namely bureaucratic, political, professional, and legal accountability.