Articles

Increasing the Adoption of Performance Management Application at PT. Kaltim Prima Coal

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Traditional performance management systems often suffer from bureaucracy and inefficiency in providing timely feedback and support (Awan et al., 2020). To address these issues, KPC implemented Entomo, a performance management platform with advanced features like goal creation, progress tracking, continuous feedback, and data analytics. This technology-driven approach aims to improve the effectiveness and efficiency of performance management practices. KPC’s Entomo implementation provides an opportunity to research the adoption of performance management system technology. This study evaluates KPC’s experiences, identifies factors with a positive and significant relationship with the application and performance management application, and offers recommendations to enhance the performance management system.

The research employed the technology acceptance model (Davis et al., 1989) and a quantitative approach using questionnaires. Multiple linear regression analysis revealed several important insights. The findings indicate that perceived usefulness, perceived ease of use, and attitude toward using are key determinants of the intention to use the technology or system. Notably, attitude toward using has the strongest influence on users’ intention to adopt and use the system, followed by perceived usefulness and perceived ease of use. The research suggests that organizations should prioritize improving user attitudes, enhancing perceived usefulness, and ensuring the system is easy to use when implementing new performance management applications to drive successful adoption.

Improving the Performance Management System for Power Plant Operators in Caprycoal Mining Company

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Caprycoal Mining Company, located in East Kalimantan, Indonesia, strives to be a leading coal supplier. The performance management system of Caprycoal Mining Company for power plant operators is the subject of this research, which critically evaluates and suggests a redesign. It incorporates the Resource-Based View (RBV), Performance Management Theory, Goal-Setting Theory, and Management by Objectives (MBO), focusing on strategic resources, clear objectives, and structured management. Using Soft System Methodology (SSM) and semi-structured interviews, significant gaps were identified, such as the lack of Key Performance Indicators (KPIs) and mechanisms for managing competency data. Existing training programs were unstructured and misaligned with operational demands. The study proposes a comprehensive overhaul, including a structured KPI framework based on SMART goals aligned with organizational objectives and a digital competency management system for efficient data handling. Regular, structured feedback and advanced data analytics are emphasized for continuous performance monitoring. Additionally, a formal rewards program is recommended to motivate and retain high-performing employees by linking performance outcomes with individual and team rewards.

Proposed Design of Performance Management System for Business-to-Business Information and Communication Technology of State-Owned Enterprises in Indonesia

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As the market competition for ICT products and services for businesses continues to increase, ICT B2B companies are expected to improve their performance in order to win market share. Design and implementation of Performance Management Systems (PMS) are essential components of management control systems for providing the best business solutions. This research proposes a modification of the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) and Knowledge-Based Performance Management System (KBPMS) frameworks for ICT B2B, given that MBCfPE is utilized for assessing performance excellence in SOEs. The design of the framework incorporates three perspectives: organizational results, internal process, and resource capabilities. According to the research, there are a total of x performance indicators. Using correlation analysis of historical performance indicators to determine the relationship between indicators. The weighting of the performance indicators is based on the scoring reference from MBCfPE. Therefore, the modification of KBPMS design with MBCfPE-based scoring provides an excellent depiction of the performance of B2B ICT at Indonesian SOEs.