Abstract :

PT Perminyakan established a new organization named Shared Service Center (SSC) in 2018 as one of the embodiment of digital transformation of the company. SSC consist of four functions called multitower, they are Finance, IT, Human Capital and Asset Management. Shared Service Finance (SSF) provide services to stakeholders (customers, suppliers, and other function inside PT Perminyakan) in finance operation activities. In the daily job, SSF face many challenges, high volume and repetitive jobs are occurs every day. SSF helped by the management team that provide technologies industry 4.0 based to help and assist them in doing their daily activities. But the utilization of the tools is still low. Based on these problems, in this final project a research was conducted using a combination of quantitative and qualitative methods using questionnaire and equipped with semi-structured interviews to obtain data and information that will be included in the concept of Human Capital Readiness. Human Capital Readiness seen from four aspects: Knowledge, Hard Skill, Soft Skill, and Attitude. Furthermore, interviews were conducted to determine and give deeper information about the questionnaire result and gain insight about how company respond to the condition. SSF also has SIERA, it is an industry 4.0 based tool that develop by SSF itself. It uses Artificial Intelligence based technology. Writer also use the quantitative and qualitative method to find out the Human Capital Readiness of SSF in implementing SIERA. Furthermore, from Human Capital Readiness assessment that provide Human Development Index (HDI), a gap was used to determine some aspects that defined as ready, optimal, not ready. From the questionnaire and interviews that validate the questionnaire result, writer also give some recommendation of implementation plan to the company. The findings in this study are divided into two scopes. The first is about readiness to face the industrial 4.0, and the second is about the readiness in implementing SIERA. First scope give result that Knowledge and Soft Skill are not ready, but Hard Skill and Attitude are optimal. By this result, writer give recommendation to increase digital literation, upskilling and re-skilling, and culture development (digital leadership and digital mindset). Second scope give result that Hard Skill and Attitude are not ready, meanwhile Knowledge is optimal and Soft Skill is ready. Writer give three recommendations: upskilling, solve application issues and update, and aggressive branding for SIERA.

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Keywords :

Artificial Intelligence, Human Capital Readiness, Human Development Index, Industry 4.0, Shared Services Finance

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