The Effect of Work Environment and Organisational Culture on Public Service Performance at the Regional Office of the National Land Agency of Gorontalo Province

Vol 8 No 5 (2025): Volume 08 Issue 05 May 2025

Article Date Published : 27 May 2025 | Page No.: 2506-2518 | Google Scholar | Crossref doi for this article

Abstract :

This study aims to analyse the effect of work environment and organisational culture on public service performance at the Regional Office of the National Land Agency of Gorontalo Province. Public service performance problems faced include low productivity, service quality, responsiveness, responsibility, and accountability. This research uses a quantitative approach with a cross-sectional survey design. The research sample was all civil servants in the Regional Office of BPN Gorontalo Province totalling 44 people. Data were collected through questionnaires that had been tested for validity and reliability, and analysed using multiple linear regression. The results showed that the work environment and organisational culture partially and simultaneously had a positive and significant effect on public service performance. A conducive work environment and an organisational culture that supports innovation and collaboration are proven to improve the efficiency and quality of public services. These findings provide important implications for strengthening human resource management in improving the quality of public services.

Keywords :

Organisational Culture, Service Performance, Work Environment

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How to Cite :

The Effect of Work Environment and Organisational Culture on Public Service Performance at the Regional Office of the National Land Agency of Gorontalo Province. Indra Abd Karim, Ismet Sulila, Sri Yulianty Mozin, 8(5), 2506-2518. Retrieved from https://ijcsrr.org/single-view/?id=22677&pid=22324

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