Abstract :

Hospital accreditation is a key effort to enhance the quality of health services and ensure compliance with patient safety standards. This study explores the readiness of health workers to face change during the accreditation process at Sentra Medika Langut Hospital. Utilizing a qualitative phenomenological approach, the study involved in-depth interviews with health workers including doctors, nurses, midwives, and hospital management. The findings revealed that readiness for change is influenced by managerial support, continuous training, and motivation. Leadership support fosters a conducive environment for change, training equips workers with necessary competencies, and motivation promotes proactive adaptation. The accreditation’s impact includes enhanced service quality, patient satisfaction, operational efficiency, and profitability. This study concludes that successful accreditation depends not only on meeting administrative standards but also on human resource readiness. Hence, strategies for quality improvement must integrate regulatory compliance, human resource development, and technological innovation to ensure sustainable accreditation.

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Keywords :

Change Management, health workers, Hospital Accreditation, Quality Service, Readiness For Change.

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