Abstract :

The logistics industry plays a crucial role in facilitating the smooth distribution of goods both nationally and internationally. With the growth of the transportation and warehousing sector contributing significantly to Indonesia’s GDP, logistics companies are increasingly vital in supporting trade activities. However, logistics companies face significant challenges, especially when shipping high-risk goods such as hazardous chemicals, which require careful handling due to their potential hazards to human health, safety, and the environment. In addition, maintaining service quality is essential to ensure consumer satisfaction, as delays, errors in documentation, and other issues can lead to dissatisfaction. PT XYZ, a logistics company in Indonesia, has encountered operational issues leading to delays in shipments, caused by factors such as bad weather, inconsistent schedules, and incomplete or inaccurate shipping documents. This study applies risk management techniques, specifically Failure Mode and Effect Analysis (FMEA) and Poka Yoke, to identify, assess, and mitigate risks in PT XYZ’s shipping operations. 15 risks are obtained with the most critical risk is inaccurate information about the goods being shipped, resulting in delays and financial losses. The Risk Priority Number (RPN) for this risk was calculated as 252, indicating a high severity and frequency of occurrence. To mitigate this risk, the study recommends implementing a Smart Logistic Checker system, which integrates automatic technologies such as barcode scanning, digital weighing, dimension measurement, and label printing, with automatic validation to ensure that the information matches the physical condition of the goods. This approach aims to reduce errors, enhance operational efficiency, and prevent failure.

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Keywords :

FMEA, Goods Shipment, Poka Yoke, Risk Management, Shipping Delay

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