Abstract :

PT. Docil Berkah Abadi is a retailer that offers motorcycle accessories, primarily windshields, via e-commerce, resellers, distributors, and an offline store. Additionally, subsidiary companies sell additional varieties of accessories. Mission of this organization is to dominate the market for motorcycle accessories in Indonesia and to innovate our products via subsidiary companies. PT. Docil Berkah Abadi has serious problems in its business process because the previously running business processes are not effective and result in too large fixed costs incurred by PT.Docil berkah Abadi This is the time from the beginning of the order acceptance until the goods are sold too long. The number of employees who have been discharged does not correspond to the salary costs already incurred by PT. Docil Berkah Abadi This is a very expensive rental because you have to store a lot of stock.

The aim of this study is to improve business processes by understanding the roots of the problem with Root Cause Analysis (RCA) and improve the business process with Business Process Improvement. (BPI). The author uses five whys on Root Cause Analysis (RCA) analysis and performs identification on business early processes, and improves business by streamlining with Bureaucracy Elimination and Upgrading.

This study was conducted using qualitative methods. The researchers conducted in-depth interviews with several divisions of the company to gain insight into the business processes of the enterprise. The results of the interviews showed that the business processes used by the company are still less accurate. Using interview insights, the researchers built a new process business using flowchart.

---

Keywords :

Business Process, Business Process Improvement (BPI), Root Cause Analysis.

---

References :

1. ADINDA, R. N. (2018). PENGARUH PERTUMBUHAN PERUSAHAAN, UMUR PERUSAHAAN, PERGANTIAN AUDITOR, DAN STRUKTUR MODAL TERHADAP KETEPATAN WAKTU PENYAMPAIAN LAPORAN KEUANGAN.
2. Arikunto, (2006). Prosedur Penelitian: suatu pendekatan praktek.
3. Burhan Bungin, M. , H. (2005). Metodologi penelitian kuantitatif: komunikasi, ekonomi dan kebijakan publik serta ilmu-ilmu sosial lainnya (2nd ed.). Depok : Prenadamedia
4. Galuh Waluyo, A., Aknuranda, I., & Yudi Setiawan, N. (2018). Analisis Proses Bisnis Pada Toko Buku Galuh Menggunakan Business Process Improvement Framework. In Jurnal Pengembangan Teknologi Informasį dan Ilmu Komputer (Vol. 2, Issue 12). http://j-ptiik.ub.ac.id
5. Harrington, J. (1991). Improving business processe (1st ed., Vol. 3). MCB UP Ltd.
6. James Harrington, E. K. C. Esseling, & H. van Nimwegen. (1997). (Harrington, 1999). Business Process Improvement begins with the mapping of the current business process. (Ilustrated). McGraw Hill Professional.
7. Mike Jacka, & Paulette J. Keller. (2009). Business_Process_Mapping_Workbook. John Wiley & Sons.
8. Joseph, (2014). Mediating War and Peace: Mass Media and International Conflict.India Quarterly, 70(3), 225–240. https://doi.org/10.1177/0974928414535292
9. Laguna, M., & Marklund, J. (2018). Business Process Modeling, Simulation and Design. https://doi.org/10.1201/9781315162119
10. Larasati, S. D., Wicaksono, S. A., & Wardani, N. H. (2017). Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) (Studi Pada Bagian Riset Pemasaran dan Pusat Pelayanan Pelanggan PT. Petrokimia Gresik) (Vol. 1, Issue 11). http://j-ptiik.ub.ac.id
11. Mathias Weske. (2007). Business Process Management: Concepts, Languages, Architectures: illustrated. Springer Science & Business Media.
12. Mathias Weske. (2012). Business Process Management Concepts, Languages, Architectures (2nd ). Springer.
13. Putri, N. L., Wedayanti, A., Kadek, N., Wirdiani, A., Ketut, I., & Purnawan, A. (n.d.). Evaluasi Aspek Usability pada Aplikasi Simalu Menggunakan Metode Usability Testing. 7(2).
14. Setiyadi, A., & Budi Setiawan, E. (2017). Sistem Informasi Pengumuman Program Studi Di Perguruan Tinggi X. Lontar Komputer : Jurnal Ilmiah Teknologi Informasi, 11. https://doi.org/10.24843/lkjiti.2017.v08.i01.p02
15. (2017). Metode Penelitian Kuantitatif dan Kualitatif.
16. Susanto, T., Pramono, D., & Setiawan, N. Y. (2018). Analisis Dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: PT. Wonojati Wijoyo) (Vol. 2, Issue 12). http://j-ptiik.ub.ac.id
17. Uksw, (2016). The Application of Fishbone Diagram Analisis to Improve School Quality.
18. DINAMIKA ILMU, 16, https://doi.org/10.21093/di.v16i1.262
19. Ukwoma, S. C., & Ngulube, P. (2021). Research Productivity and the Citation of Open and Distance Learning Journals (2009-2018): A Citation Analysis. American Journal of Distance Education, 36, 193–207.
20. Ulfa, Z. M., & Prasetyo, A. D. (2020). Financial Feasibility Study of the Construction of New High School Building (Case Study of XYZ Foundation). European Journal of Business and Management Research, 5(4). https://doi.org/10.24018/ejbmr.2020.5.4.467
21. Yadav, D. (2022). Criteria for Good Qualitative Research: A Comprehensive Review. The Asia-Pacific Education Researcher, 31(6), 679–689. https://doi.org/10.1007/s40299-021-00619-0