The Effect of Service Quality and the Mediating Role of Customer Satisfaction for Improving Service Loyalty in Hospital (Case Study on Annisa Hospital in Bogor Regency)

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Many of the industrial sectors have been affected by the covid-19 pandemic, such as health industry. Hospital is one of the health facilities that is needed by the public. West Java is an area that has been highly affected by this pandemic. To compete with others, Annisa Hospital must be ready to maintain their good services to patient and always controlling their performance day by day. Also, with provide great service quality will lead to customer satisfaction and maintain service loyalty. The research using 3 variables such as service loyalty(X), customer satisfaction(Z) as mediator, and service loyalty(Y). This research has proposed to see (1) the effect of service quality on customer satisfaction, (2) the effect of service quality on service loyalty, and (3) the effect of customer satisfaction on service loyalty. This research using quantitative method to collect the data, determined by 200 respondents as a sample. The data will be analyzed with path analysis and calculated with IBM SPSS Statistics. The result of this research found that there is indirect effect between service quality on service loyalty through customer satisfaction have a positive and significant effect with the p-value (0.000 <0.050), with a coefficient obtained of 0.248. The result has a significance value that (0,200 > 0.05) which means is normally distributed. Meanwhile the path analysis result on the effect of service quality on service loyalty through customer satisfaction obtain a significance value (p-value) smaller than α (<0.05). This research has a conclusion that Annisa hospital must maintain their service quality to created customer satisfaction and develop service loyalty.

Consumer Perception on Drinking Water in Sustainable Tetra Pak Packaging: A Case Study on Product Development of Indonesian Beverage Company

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The demand for Packaged Drinking Water (PDW) in Indonesia continues to grow due a substantial increase in the population and the challenge of accessing safe drinking water. This creates a larger opportunity to the water market industry, but also to an increase in the plastic pollution crisis. As a response to this, the Indonesian Government has issued updated regulations on waste management to address the emergency on plastic pollution.  In line with the situations, an Indonesian beverage company is planning to launch their innovation on water products in sustainable Tetra Pak packaging. However, as this is going to be the first product to be launched in Indonesia, consumers’ perception and expectation towards the product needs to be explored to be able to decide on the appropriate marketing strategy. This research aimed to decide the appropriate marketing strategy for the sustainable drinking water product by identifying the consumer perception of a product and how several factors within the perception could impact their intention to buy and their decision to purchase. For this purpose, a preliminary qualitative method (semi-structured interview) and quantitative method (questionnaire) were conducted and analyzed through PLS – SEM. The results showed that environmental awareness and packaging are the two attributes within consumer perception that significantly influence purchase intention. Based on the findings, a Green Marketing Mix Strategy should be applied. Using the 4P (Product, Promotion, Price and Place) approach, the solution would involve (1) Green Campaign, (2) Brand Ambassador, Influencer and KOL Marketing, (3) Event Marketing, (4) Packaging Design Collaboration (5) Value-Based Pricing, and (6) Setting Up Sales Channel.

The Impact of ESG Implementation on the Sovereign Bond Yield Spreads: An Empirical Analysis of ASEAN Countries

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Sovereign bond performance is gaining traction in ASEAN countries, but there are challenges, such as high sovereign risk. This can happen for a number of reasons, such as economic downturns, political instability, or ineffective fiscal management. Investors may be less willing to invest in a country’s bonds if the country is perceived to have a high bond risk. By maintaining sustainable performance such as implementing ESG can be a solution for lowering risk and gaining investor interest in portfolio diversification. The aggregated ESG score and bond spread have a statistically significant relationship, according to the study’s findings, with a negative relationship of -0.112 and the component social indicator being the most powerful. With a significance of 0.033, the relationship between ESG score and bond yield spread becomes stronger over time. The author recommends that countries assess current ESG practices, establish ESG targets and goals, develop an implementation plan, engage stakeholders, monitor progress, and make necessary changes to reduce sovereign risk. This demonstrates a country’s commitment to ESG while also improving its performance, making it more appealing as an investment destination.

The Influence of Work Motivation and Work Environment on Employee Performance at the Labuhan Batu District Education Office with Work Discipline as Intervening Variables

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Human resources are very important for companies or government agencies in managing, organizing, and utilizing employees, so that they can function productively to achieve the goals of the company or government institution. Human resources in companies or government institutions need to be managed professionally in order to realize a balance between the needs of employees and the demands and capabilities of the company’s organization. This study aims to determine whether work motivation and work environment affect employee performance through work discipline as an intervening variable at the Labuhanbatu District Education Office. The study was conducted on 61 employees using saturated sampling techniques. The data collection techniques used are primary data in the form of questionnaires and secondary data obtained through documentation studies. The data analysis technique uses quantitative data processed with the SPSS version 25 program, namely t test, sobel test and path analysis. The results obtained in this study show that 1) there is a significant influence between work motivation on work discipline, 2) there is a significant influence between work environment variables on work discipline, 3) there is a significant influence between work motivation variables on performance, 4) there is a significant influence between work environment variables on performance, 5) there is a significant influence between work discipline variables on performance,  6) work discipline variables cannot affect work motivation variables to performance, 7) work discipline variables cannot affect work environment variables to performance.

The Influence of Leadership Style and Organizational Culture on Performance at The Education Office of the Labuhan Batu District with Competence as an Intervening Variable

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Performance appraisal is an important need to be able to measure the extent of the progress and development of the organization, whether it is in line with the process of change that occurs in its internal human resources. This performance assessment cannot stand alone, but is related to the formation of strategies that lead to the achievement of the vision, mission and goals of the organization, for this reason it is necessary to find opportunities for the organization to make improvements and innovations through the formation of a strategy. This study aims to determine whether leadership style and organizational culture affect employee performance through competence as an intervening variable at the Labuhanbatu Regency Education Office. The results obtained in this study indicate 1) there is a significant influence between leadership style on competence, 2) there is a significant influence between organizational culture variables on competence, 3) there is a significant influence between leadership style variables on performance, 4) there is a significant influence between organizational culture variables on performance, 5) there is a significant influence between competency variables on performance, 6) competency variables cannot influence leadership style variables on performance, 7) competency variables can influence organizational culture variables on performance.

The Effect of Supervision and Job Satisfaction on Employee Performance through Organizational Citizenship Behavior at The Body District Region Revenue Labuhan Batu

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Human resources are one of the most determining factors for the success or failure of an organization in achieving its goals, both public and private organizations. Every company needs employees who have high performance in achieving goals. To make employees have high performance, companies must pay attention to the expectations and needs of employees in order to make optimal contributions to the company. This study aims to determine whether supervision and job satisfaction affect employee performance through ocb as an intervening variable at the Regional Revenue Agency of Labuhanbatu Regency. The study was conducted on 52 employees using a saturated sampling technique. The data collection technique used was primary data in the form of questionnaires and secondary data obtained through documentation studies. Data analysis techniques used quantitative data processed with the SPSS version 25 program. The results obtained in this study show 1) there is an insignificant effect between supervision on ocb 2) there is an insignificant effect between job satisfaction variables on ocb 3) there is an insignificant effect between monitoring variables on performance, 4) there is a significant effect between job satisfaction variables on performance, 5) there is no significant effect between the ocb variable on performance, 6) the ocb variable can affect monitoring variables on performance, 7) the ocb variable can affect job satisfaction variables on performance.

The Influence of Competence and Training on Performance in the Education Department of Labuh batu District with Motivation as Intervening Variables

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Employee performance is a measure of how human resources in a company have played a role or not in the progress of the organization. The potential of well-performing human resources determines the success of the company. To achieve the best performance, of course, it is necessary to have directed management of human resources through various policies that can adjust the common interests of employees and the company. This study aims to determine whether competency and training affect employee performance through motivation as an intervening variable at the Labuhanbatu District Education Office. The study was conducted on 61 employees using a saturated sampling technique. The data collection technique used was primary data in the form of questionnaires and secondary data obtained through documentation studies. The data analysis technique used quantitative data which was processed using the SPSS version 25 program, namely the t test, Sobel test and path analysis. The results obtained in this study show 1) there is a significant influence between competence on motivation, 2) there is a significant effect between training variables on motivation, 3) there is a significant effect between competency variables on performance, 4) there is a significant effect between training variables on performance, 5) there is a significant influence between motivational variables on performance, 6) motivational variables cannot affect competency variables on performance, 7) motivational variables cannot influence training variables on performance.

The Effect of Work Stress and Work Environment on Work Spirit through Discipline Work in the Service of Population and Civil Registration District Labuhan Batu

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An organization in carrying out its activities to achieve the desired goals needs good management, especially human resources. Human resources are the main capital in planning, organizing, directing and driving factors that exist within a company. Good human resource management is expected to be able to produce optimal performance for the organization. This study aims to determine whether work stress and work environment affect employee morale through work discipline as an intervening variable at the Labuhanbatu District Education Office . The research was conducted on 36 employees using a saturated sampling technique. The data collection technique used was primary data in the form of questionnaires and secondary data obtained through documentation studies. The data analysis technique used quantitative data which was processed using the SPSS version 25 program, namely the t test, Sobel test and path analysis. The results obtained in this study show 1) there is a significant effect between work stress on work discipline , 2) there is a significant effect between work environment variables on work discipline , 3) there is a significant effect between work stress variables on morale , 4) there is a significant effect between work environment variables on work morale , 5) there is a significant influence between work discipline variables on work morale , 6) work discipline variables cannot influence work stress variables on morale , 7) work discipline variables cannot influence work environment variables on morale.

The Influence of Work and Communication Facilities on Employee Performance at The Education Department of Labuhan Batu with Motivation as an Intervening Variable

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Employee performance is an indicator of the successful operation of government institutions in achieving their goals. The emergence of achievement is influenced by several driving factors, both from outside the individual and from within the individual. Employee performance greatly determines the progress of a government agency. The performance of each employee can be measured by looking at the quantity and quality of work that has been done. Performance is a very important thing in an organization’s efforts to achieve goals. This study aims to determine whether work and communication facilities affect employee performance through motivation as an intervening variable at the Labuhanbatu District Education Office. The study was conducted on 61 employees using a saturated sampling technique. The data collection technique used was primary data in the form of questionnaires and secondary data obtained through documentation studies. The data analysis technique used quantitative data which was processed using the SPSS version 25 program, namely the t test, Sobel test and path analysis. The results obtained in this study show 1) there is a significant effect between work facilities on motivation, 2) there is a significant effect between communication variables on motivation, 3) there is a significant effect between work facilities variables on performance, 4) there is a significant effect between communication variables on performance, 5) there is a significant influence between motivational variables on performance, 6) motivational variables can affect work facilities variables on performance, 7) motivational variables can affect communication variables on performance.

Application of Immunological Control for Prognosis the Productivity of Karakul Sheep

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The article provides recommendations on the use of immunological methods and criteria for assessing the level of natural resistance, in order to select animals with high natural resistance. Karakul sheep of the sur (brown) color having a concentration of common immune proteins of serum blood (CIPSB) with a quantitative method of 32–50 mg/ml and a semi–quantitative method of 1.1–2.0 conventional units, cellular immunity according to the skin reaction (delayed hypersensitivity reaction DHR) of 7.0–9.0 mm are classified as highly resistant; with CIPSB 18–31 mg/ml and 0.71–1.0 conv. units, DHR on a skin test of 5–6 mm to medium–resistant and respectively CIPSB of 13–17 mg/ml and 0.4–0.66 conv. units, DHR on a skin test of 3–4 mm and lower to a low–resistant group of animals. The indexes of common immune proteins of serum blood of 8–12 mg/ml and less according to the quantitative method and 0.25–0.45 conv. units according to the indicator method, T–cell activity according to the skin test of 1.0–2.0 mm characterize the immunodeficiency condition.

Studies have shown that the productivity of karakul sheep with a high level of natural resistance was higher than that of low–resistant ones. Karakul lambs with medium and high level of immunological reactivity quickly regained body weight after the stress factors of the weaning period, were better fed and weighed 33.6±0.45 and 34.5±0.35 kg at 8 months of age, the gain during the pasture fattening period was 8.2 ± 0.16 and 8.4± 0.11 kg, respectively, the average daily weight gain 91.1 g and 93.3 g, while animals with low immune reactivity weighed 30.3 ± 0.46 kg, where the gain over the entire period of pasture fattening was 6.7 ± 0.12 kg with an average daily gain of 74.4 g.

Body weight of lambs which suffered immunodeficiency conditions in various colostral–milk periods was 28.1 ± 0.75 kg, weight gain 6.2 kg ± 0.08 kg and average daily weight gain 68.8 g. The meat productivity (slaughter weight) of lambs with medium and high immune reactivity was 2.03 kg and 2.71 kg or 14.03 % and 17.9 % higher than in lambs with low natural resistance, and 3.24 kg and 3.92 kg or 22.4 % and 25.9 % higher compared to lambs which had immunodeficiency syndromes.