Building Learning and Leadership Ecosystem Using Knowledge Management Perspectives in PT Tri Satya Jaya

The research titled “Building a Learning and Leadership Ecosystem Using a Knowledge Management Perspective at PT Tri Satya Jaya” this research addresses significant challenges the company faces, particularly in performance decline and ineffective employee collaboration. The quantitative component involved administering a questionnaire called the Learning Organization Survey, modeled after Garvin et al. (2008), to assess the organization’s learning depth, while the qualitative aspect comprises interviews with directors to gain deeper insights into performance-related issues. The research used the tree analysis method to determine the root causes of the decline in company performance. Additionally, the study highlights that organizational culture plays a crucial role in influencing employee performance. A culture that does not prioritize knowledge sharing and continuous learning can lead to stagnation and inefficiencies, ultimately affecting the company’s competitiveness in the Engineering, Procurement, and Construction (EPC) sector.

A well-designed KM (knowledge management) Framework can facilitate the sharing and retention of knowledge. The study proposes strategies that leverage the SECI (socialization, externalization, combination and internalization) model to create a robust knowledge-sharing environment within the organization, by implementing the SECI model. The SECI model emphasizes the importance of social interactions in knowledge sharing, encouraging employees to collaborate and learn from one another. This research develops a detailed implementation timeline to ensure the effective integration of these KM strategies into PT Tri Satya Jaya’s operations. The timeline is structured in four key stages: the first is KM Preparation for Internal Company, the second is Designing Guidelines and Curriculum, the third is KM System Implementation, and the fourth is the KM System Evaluation.

The research concludes that investing in human capital and adopting effective leadership practices are essential for driving organizational success and competitiveness in the EPC sector. By establishing a robust learning and leadership ecosystem, PT Tri Satya Jaya can overcome its challenges and achieve sustainable growth. The recommendations that this research offers are as follows:  establishing a knowledge management team, investing in leadership development, creating structured mentoring programs, enhancing human capital investment, utilizing technology for knowledge management, and establishing performance tracking mechanisms.