Proposed Improvement of Logistic Operations to Increase Service Level Agreement (SLA)

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In the digital era, e-Commerce or online shopping is a big breakthrough in the world of buying and selling services on the Internet, the success of e-Commerce is inseparable from the success of its shipping services or logistics partners. The level of customer satisfaction must be balanced with the delivery performance since the customer buys until the item received. SEI is a company engaged in delivering package. SEI is one of the delivery services which provide the delivery service end to end from the First mile to the Last mile. Thus, SEI should be able to control the performance of their shipment from pick up until successfully delivered to the customer. The most significant volume of SEI comes from the marketplace (e-Commerce) or sellers. Therefore, the customer satisfaction level also determines the shipping company’s performance or they called service level agreement (SLA). SEI recorded to have untargeted SLA within this current 3 months. This research aims to find the problems and the suitable solutions of the shipping company operations that affect service level agreement scored. The methodology used for this research is both qualitative and quantitative data. Data collection is primarily based on an interview with the internal stakeholder of the company to find the root causes of the problem. The root cause analysis evaluation is done by interviewing several stakeholders about the performance and quality of the shipping company. The secondary data comes from historical data from SEI used to know the current and previous performances. The historical data has been taken during 2022. The output of the root cause analysis illustrated in the Cause-Effect

Diagram or usually called Fishbone Diagram. After find the root causes, the suitable solutions for this SLA’s problem proposed by DMAIC method. DMAIC is part of Six Sigma method, one of the quality management tools that aimed to manage quality improvement activities throughout an organization/company.

Analysis of Characteristics of Coronary Artery Stenosis Based on the Comorbidities in Coronary Heart Disease Patients Undergoing Coronary Angiography

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Background: Comorbid diseases are a risk factor for atherosclerosis in coronary heart disease (CHD). Atherosclerosis causes the narrowing of the coronary arteries so that the heart muscles lack blood supply. Diagnostic coronary angiography is an invasive medical examination performed to determine the presence of coronary artery stenosis and to show the location and the number of coronary artery stenosis.

Objective: This study aimed to analyze the characteristics of coronary artery stenosis based on comorbidities of patients with CHD undergoing coronary angiography.

Methods: This analytical study was conducted using a cross-sectional design of 105 patients with CHD undergoing coronary angiographyat the catheterization laboratory at Bahteramas Hospital, Southeast Sulawesi, from January 1 to December 31, 2021.Statistical testing used Chi-squaretests with 95% confidence interval and significance set as p<0.05.

Results: Most of the respondents were over 45 years old as many as 87 (82.9%), and most are male as many as 72 (68.6%). The category of the highest number of stenosis was less than two stenosis, namely 70 patients (66.7%) with the most common location as the  Left Anterior Descending. The comorbidities category included a history of dyslipidemia in 41 people (39.0%), history of diabetes mellitus (DM) in 28 people (26.7%), and history of hypertension in 75 people (71.4%).The bivariate analysis showed a history of DM was associated with coronary artery stenosis (p-value = 0.007) with an Odds Ratio of 3.111.

Conclusions: Patients with DM have 3.111 times greater possibility of developing stenosis of the coronary arteries.WC:246

Pregnant Women’s Satisfaction with Antenatal Care (ANC) Services at Puriala Public Health Center, Konawe District

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Background: Quality health services are Public health Center that can provide satisfaction for every user of health services in accordance with the level of satisfaction of the average population, the implementation of which is in accordance with established professional standards and ethical codes. Fulfilling customer expectations for satisfactory quality of health services is one of the biggest challenges in providing health services. This study aims to determine the factors related to the level of satisfaction of pregnant women with Antenatal Care (ANC) services at the Puriala Public Health Center, Konawe Regency, in 2022.

Method: This research is an analytic survey research with a cross sectional study approach. The sample of this research is 68 with the sampling technique that is Accidental Sampling. Data analysis techniques with univariate and bivariate using the Chi-Square test.

Results: The results of the Chi-Square statistical test at the 95% confidence level (0.05) showed that p value = 1,000 so that p value = <0.05, bivariate analysis obtained reliability (p value = 0.001), responsiveness (p value = 0.218), empathy (p value = 0.022), assurance (p value = 0.945), and tangibles (p value = 0.006).

Conclusion: There is no relationship between satisfaction of pregnant women with responsiveness and assurance, while there is a relationship between satisfaction of pregnant women with reliability, empathy, and tangibles.

Determinants of Islamic Banking Going Concern: Effect of Musharakah, Murabaha, Ijara and Profitability on Non-Performing Financing

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The purposes of this research is to analyze the influence of Musharakah, Murabaha, Ijara and ROA of Non Performing Financing in Islamic Banking in simultaneous and partial . The contribution of this research is to provide feedback to banking management on the company’s policy to be taken in connection with the implementation of bad credit. This study uses the design of causality. Methods of analysis using path analysis. Population used is the Islamic Business Banking in Indonesia. Saturated sampling is the technique that is used as a sampling technique. The unit of analysis is annual financial statement. The results of this study is only partially the three variables are found to significantly affect the Non Performing Financing, they are Murabaha contract, Ijara contract, and Return on Assets. As for Musharakah contract proved to be not significantly affected. Simultaneously the results showed the fourth variable fit or match the data. The findings of this study was that going concern business of the company is very risky. The company’s core business is measured from negative ROA. This means that the company is able to extend credit, but unable to convert the financing to be an advantage. It automatically will threaten the company’s existence.

Stature Estimation from Finger Length by Regression Equation

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Background: Estimation of stature from mutilated body parts, as in mass disasters and in many heinous crimes, has always intrigued the Forensic Pathologist and investigating agencies. Every part of human being grows in correlation to each other. Many authors have conducted various studies to find the correlation amongst various body parts and found positive correlation. The present study has correlated the length of all fingers with the stature of the individual.

Methodology: The study was carried out on 150 healthy voluntary subjects (75 male and 75 female) of age 18-25 years. Instruments like Stadiometer and Vernier caliper was used for height and finger length measurements respectively.

Result: Mean values of stature and finger length were larger in males as compared to females. Positive and strong correlation was found between stature and right index finger length in females and left middle finger length in males whereas right and left middle finger length in total subjects showed statistically significant correlation (P-value < 0.05).

Conclusion: The findings of the study can be useful only when an intact finger is examined. As very less information is available related to correlation between finger length and stature of individual, there is need of more research from different geographical locations.

Pedagogical Challenges and Opportunities during Covid-19 Pandemic: Perspectives from the Pre-Service and High School Teachers

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This study aimed to determine the pedagogical challenges and opportunities of the Pre-Service and high school teachers in the new normal education.  The sample size was determined using the slovins formula and 13 pre-service teachers, and 26 High School Teachers were the participants. Descriptive and inferential were used. Findings revealed that most of the respondents were 21-26 years old, female, high school teachers, and situated mostly in urban areas. The conduct of online classes was the major challenge faced by both pre-service and high school teachers for they used to conduct classroom teaching for many years. The online teaching-learning modality was successfully implemented to practice teaching as a mission to facilitate students learning through various online strategies during the COVID-19 pandemic. Age, sex, type of respondents, and locality did not show a significant degree of variance in the extent of the pedagogical challenges and opportunities they encountered. The locality has a significant degree of variance in terms of teaching-learning engagement and opportunities for teaching-learning platforms. Hence, seminars and workshops on online pedagogies and online assessment tools strategies to facilitate online teaching more engaging was recommended.

Growth Hack Service Framework for Boleh Dicoba Digital Company Based on Growth Hacking Framework and Value Co-Creation Framework

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BDD growth hack service practice is close to Bohnsack and Liesner (2019) and Kohtamäki & Rajala (2016) growth hack framework but lacking in data analysis and testing. The author suggested a new framework that combines the growth hack framework and the value co-creation framework. New operational instructions include value creation agreements and A/B testing based on comparative analysis. BDD should also remind clients about value creation and discuss value in exchange and value in use assignments. The new framework should increase service quality and resource availability of BDD growth hack service.

Stock Valuation and Business Performances of Indonesia Health Care Provider Company after Post Covid 19 Pandemics (Case Study of PT. Medikaloka Hermina, Tbk.)

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The Covid-19 pandemic caused a contraction in the Indonesian economy, as evidenced by the large number of layoffs, and several companies had to declare bankruptcy, but this did not occur for companies engaged in health services, including hospitals. The large number of Indonesians infected with the Covid-19 virus caused hospitals to experience an increase in inpatient admissions, which accelerated the hospitals’ financial performance in a very short period of time. PT Mediloka Hermina, Tbk (HEAL) is a private hospital with the greatest number of branches in Indonesia, all of which are impacted by the Covid-19 pandemic. This is also a positive sentiment among stock investors, as they perceive the health industry sector to have very promising future prospects. Several listed hospital company on the IDX have seen their share prices increase significantly over the past year, including PT. Mediloka Hermina, Tbk, whose share price increased by 197 percent between 23 March 2020 and 23 March 2021. This made the author curious about PT Mediloka Hermina, Tbk’s stock valuation and whether its shares are classified as overvalued or undervalued. This study utilizes secondary data obtained from the annual report of PT. Mediloka Hermina, Tbk as well as idx.co.id and stockbit.com, among others. The data was processed with the absolute valuation method (Discounted Cash Flow) and the relative valuation method (Relative Value) in mind (EV EBITDA and Price Earnings to Ratio). Using the Discounted Cash Flow model, the company’s intrinsic value is IDR 452.80 per share. It has a safety margin of -135 percent relative to the per-share market price of IDR 1,065 as of 31 December 2021. The intrinsic value per share is 688 IDR based on the relative price-to-earnings ratio and relative valuation EV EBITDA of 7.21. Following the evaluation procedure. The author may determine the relationship between HEAL’s fundamental company and its stock price growth.

Analysing Banking Compliance from Maqasid Shariah Perspective: Evidence from Islamic and Conventional Bank in Indonesia

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Using the Shariah (Islamic legal rulings) and its higher ethical objectives namely the maqasid shariah, the purpose of this paper is to analyze the success of Banking in Indonesia. The maqasid shariah index (MSI) and limited maqasid shariah index (LMSI) are emphasizes disclosures regarding education, social justice, and redistribution of wealth. Researchers assess the ethical and social performance of selected banks in Indonesia from its annual reports. Simple Additive Weighting (SAW) technique used to calculate the sample’s MSI score. Empirical evidence suggests that conventional performance measurements do not truly reflect

IBs’ higher ethical objectives and create a deficiency of attaining maqasid shariah performance in these banks. This study extends the previous literature on evaluating the performance of banks beyond the financial return to include their ethical and social identity based on the maqasid shariah scale, particularly over the past five years. The result reveal that there is a financial cost to achieving the maqasid shariah, as in the model generated from the panel data regression which shows a significant negative relationship between MSI and ROA for Islamic banks. Different results were obtained in analyzing conventional banks and mixed banks (Islamic banks and conventional banks) using the Limited MSI (LMSI). LMSI has a significant positive relationship to ROA in both conventional banks and Islamic banks. This happens because the elements used in MSI and LMSI calculations are different.

The Implementation of Analytical Hierarchy Process to Choose the Best Solution to Increase Mould Maker Profit

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Mould Maker is a company that buy and sell machine for their main business activity. Mould maker have long time machine waiting time to be sold and have low profit margin. The longer the time taken by a machine to be sold, the higher the maintenance cost for the machine. Besides, Mould Maker always purchase machines for their stock in every offer that comes to Mould Maker, so they have overstocked machine in their workshop. With many and vary type of machines that they have, Mould Maker can utilize the machines to increase their profit margin.

Mould Maker have good business environment from the external factor analysis. As for internal analysis, Mould Maker still have room for improvement, some of them are the number of their stock and the number for decision maker. Caused by their low profit margin, Mould Maker cannot hire high value employee to be one of the decision makers. The problem that Mould Maker face is how to improve their profit by utilizing the machines that they have.

Further analysis needed to solve this problem. The SWOT analysis used to find some strategies and need to be fit with the problem faced by Mould maker. The strategies that able to be implemented are rent their machine, accepting manufacture order, improving stock policy, boost marketing strategy, and purchasing car to help Mould Maker to sell their product.

From the strategy alternatives, AHP method is used to choose the best strategy. With AHP method, the best solution can be chosen by considering the value from each consideration criteria. For this research, the best solution proposed by AHP method is to accept manufacture order.