Abstract :

The healthcare service system in Indonesia is divided into two levels, first-level healthcare services, and advanced-level healthcare services. One of the first-level healthcare services is the small public health facility or clinics. The healthcare system in Indonesia requires patients to seek treatment at a first-level health care system first and prohibits seeking treatment at an advanced-level healthcare system unless emergency or necessary. However, research on the performance management system for clinics is still very minimal. This research is intended to design a performance management framework using Clinic T in City B, Indonesia, as a case study. The flow of research methodology in this study is started with problem identification, continued with framework selection analysis. The selected framework in this study is the Knowledge-Based Performance Management System (KBPMS). Performance framework for Clinic T and the performance indicators are presented, along with the linkage between performance variables and one of the simple ways to show the clinic’s performance for easier evaluation. The proposed framework is expected to be suitable for other clinics in Indonesia and can be used as a foundation for other clinics in designing their own performance management framework.

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Keywords :

Clinics, Healthcare, KBPMS, Management System, Performance Framework.

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