Abstract :

This paper presents a study on work engagement and working environment towards job happiness among 3 to 5 stars hotel employees in Penang. The main purpose of the study is to broaden and deepen the understanding of job happiness among hotel employees especially within the hospitality industry in Malaysia. Working engagement can be defined as when an employee feels strongly engaged with the organization due to several reasons. The work place, surrounding, company system, policies, structure and procedure is called working environment. Job happiness is an essential aspect to any organization, because it impacting employee job performance, job satisfaction and job productivity. In this research stratified sampling was employ and of total number of 370 questionnaires were distributed via online, as a result 280 usable questionnaires were successfully gathered with the return rate of 75.6 percent. The raw data were analysed by using linear regressions. To conclude, it can be proposed that this research will benefit the practitioner, academician and researcher for the purpose of daily operation and future research. In conclusion, this study further confirmed that working engagement, working environment and job happiness was proven to have a strong relationship.

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Keywords :

Hospitality and Tourism, Job Happiness, Working Engagement, Working Environment

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