Abstract :
Artificial intelligence and the language model Chat GPT have increasing uses in several sectors including the tourism industry. The island of Crete, Greece is a popular global tourism destination with a flourishing tourism industry. Chat GPT has been used for the assessment of the island’s tourism industry according to SWOT methodology. The responses of the abovementioned language model regarding the strengths, weaknesses, opportunities and threats of tourism industry in Crete have been analyzed and it was found that they were adequate and satisfactory. Chat GPT has identified the internal advantages and vulnerabilities of tourism industry in the island as well as the opportunities and risks imposed by the external environment. The results given by Chat GPT were in accordance with the views of tourism experts and tourism stakeholders indicating that artificial intelligence can be used supplementarily to human analysis in the tourism sector. The results of the current study and the responses of Chat GPT can be used by policy makers and tourism stakeholders in Crete for the development of rational and effective policies regarding the future of the local tourism industry.
Keywords :
Assessment, Chat GPT, Crete-Greece, SWOT analysis, tourism industryReferences :
- Saatsakis, I., Bakir, A. and Wickens, E. A local perspective on ecotourism in Crete, Journal of Tourism and Hospitality, 2(1), 2018, pp. 34-41. ISSN: 2515-6780
- Vourdoubas, J. An appraisal of overtourism on the island of Crete, Greece, International Journal of Global Sustainability, 4(1), 2020, pp. 63-77. doi:10.5296/ijgs.v4i1.17224
- Andriotis, K. Local authorities in Crete and the development of tourism, The Journal of Tourism Studies, 13(2), 2002, pp. 53-62. https://hdl.handle.net/20.500.14279/2106
- Tselentis, B.S., Prokopiou, D.G., Gyalitakis, Em. and Bouga, D. Tourism carrying capacity assessment and environment: the case of Crete, WIT Transactions on Ecology and the Environment, 144, 2011, pp. 177-189. doi:10.2495/ECO110161
- Mavridoglou, G., Giantsi, Th., Tselentis, B., Anagnostelos, K. and Prokopiou, D. Tourism infrastructure, health and environment for the island of Crete, WIT Transactions on Ecology and the Environment, 241, 2020, pp. 3-14. doi:10.2495/SDP200011
- Zhang, X.M. Research on the development strategies of rural tourism in Suzhou Based on SWOT analysis, Energy Procedia, 16, 2012, pp. 1295-1299. doi:10.1016/j.egypro.2012.01.207
- Bhatia, A. SWOT analysis of Indian tourism industry, International Journal of Application of Innovation in Engineering and Management, 2(12), 2013, pp. 44-49. ISSN 2319 – 4847.
- Millan, G., Amador, L. and Arjona, J. Sustainable rural tourism in Andalusia: A SWOT analysis, International Journal of Advances in Management and Economics, 2(1), 2013, pp. 123-136. ISSN: 2278-3369
- Li, K. SWOT analysis of e-commerce development of rural tourism farmers’ professional cooperatives in the era of big data, Institution of Engineering and Technology Communications, 16, 2022, pp. 592-603. DOI: 10.1049/cmu2.12358
- Demir, Ş.Ş. and Demir, M. Professionals’ perspectives on ChatGPT in the tourism industry: Does it inspire awe or concern? Journal of Tourism Theory and Research, 9(2), 2023, pp. 61-76. https://doi.org/10.24288/jttr.1313481
- Zhang, Y. and Prebensen, N.K. Co-creating with Chat GPT for tourism marketing materials, Annals of Tourism Research Empirical Insights, 5(1), 2024, 100124. https://doi.org/10.1016/j.annale.2024.100124
- Ayad, T.H. and Elsayed, R.M. Predicting the interrelationships among Chat GPT, tourist’s satisfaction and usage intention: Moderating role of traditional tour operator services, Journal of Infrastructure, Policy and Development, 8(6), 2024, 4183. https://doi.org/10.24294/jipd.v8i6.4183
- Sokmen, A., Arici, H.E. and Caliskan, G. Determinants of the usage of Chat GPT in the tourism and hospitality industry: A model proposal from the technology acceptance perspective, Journal of Tourism and Gastronomy Studies, 12(1), 2024, pp. 626-644. DOI: 10.21325/jotags.2024.1398
- Ilieva, G., Yankova, T. and Klisarova-Belcheva, S. Effects of Generative AI in Tourism Industry, Information, 15, 2024, 671. https:// doi.org/10.3390/info15110671
- Vu, Q.N., Vu, M.H.T. and Tran, D.A. The impact of Chat GPT on tourists’ trust and travel planning intention: International researches and current situation in Vietnam, International Journal of Multidisciplinary Research and Analysis, 7(2), 2024, pp. 2643-9875. https://doi.org/10.47191/ijmra/v7-i02-12
- Xu, H., Law, R., Lovett, J., Ming Luo, J. and Liu, L. Tourist acceptance of ChatGPT in travel services: the mediating role of parasocial interaction, Journal of Travel & Tourism Marketing, 41(7), 2024, pp. 955-972, DOI: 10.1080/10548408.2024.2364336
- Mondal, M.S.H. SWOT analysis and strategies to develop sustainable tourism in Bangladesh, UTMS Journal of Economics, ISSN 1857-6982, University of Tourism and Management, Skopje, 8(2), 2017, pp. 159-167. https://hdl.handle.net/10419/195304
- Reihanian, A., Mahmood, N.Z.B., Kahrom, E. and Hin, T.W. Sustainable tourism development strategy by SWOT analysis: Boujagh National Park, Iran, Tourism Management Perspectives, 4, 2012, pp. 223-228. http://dx.doi.org/10.1016/j.tmp.2012.08.005
- Kantawateera, K., Naipinit, A., Sakolnakorn, T.P.N., Churngchow, C. and Kroeksakul, P. A SWOT analysis of tourism development in Khon Kaen, Thailand, Asian Social Science, 9(17), 2013, pp. 226-231. doi:10.5539/ass.v9n17p226
- Falcone, P.M. Tourism-based circular economy in Salento (South Italy): A SWOT-ANP analysis, Social Sciences, 8, 2019, 216. http://dx.doi.org/10.3390/socsci8070216
- Vourdoubas, J. Estimation of carbon emissions due to tourism in the island of Crete, Greece, Journal of Tourism and Hospitality Management, 7(2), 2019, pp. 24-32. DOI: 10.15640/jthm.v7n2a3
- Building Regional Actions for New Developments in Tourism, 2017, Region of Crete, BRANDTour Project, Interreg Europe. Available at: https://projects2014-2020.interregeurope.eu/fileadmin/user_upload/tx_tevprojects/library/file_1508251948.pdf
- Batakis, D., Sidiropoulos, S., Emmanouil-Kalos, A., Fouskas, T., Zopounidis, C. and Vozikis, A. Medical Tourism in the Region of Crete, Greece: Perspectives from Healthcare Providers, Hotel Managers, and Medical Tourists, Sustainability, 15, 2023, 16822. https://doi.org/10.3390/ su152416822
- Vourdoubas, J. The nexus between agriculture and tourism in the island of Crete, Greece, Journal of Agricultural Studies, 8(2), 2020, pp. 393-406. doi:10.5296/jas.v8i2.16602
- Sustainable Tourism in Greece. (2023). INSETE, Considerate Group. Available at: https://insete.gr/wp-content/uploads/2023/11/23-11_Sustainable_Tourism_in_Greece_EN.pdf
- Haleem, A., Javaid, M. and Singh, R.P. An era of Chat GPT as a significant futuristic support tool: A study of features, abilities and Challenges, BenchCouncil Transactions on Benchmarks, Standards and Evaluations, 2(4), 2022, 100089. https://doi.org/10.1016/j.tbench.2023.100089