Abstract :

PT Pos Logistik Indonesia Branch Office Makassar is a company engaged in services or 3PL (Third-Party Logistics). This research aims to identify the factors causing product damage and the corrective actions that will be taken. This research uses the Failure Mode and Effect Analysis (FMEA) and Fault Tree Analysis (FTA) methods with the 5W+1H tools. The first stage of this research involves identifying the causes of damage using FMEA and determining the potential causes. The second stage details the potential causes identified in the first stage using FTA. The third stage involves proposing improvements using the 5W+1H method. Based on the analysis conducted, it was found that the factors cauing product damage include frequent dropping of items during receipt and transfer to the storage area, rodent infestation, use of rough pallets, incorrect input of incoming and outgoing product quantities into the system, frequent dropping of items during storage and overly high stacking of goods.

---

Keywords :

5W+1H, Failure Mode and Effect Analysis (FMEA), Fault Tree Analysis (FTA), Warehousing

---

References :

1. Annisa Indah Pratiwi, R. Y. (2021). Pengendalian Kualitas Pada Proses Penerimaan Barang Untuk Menurunkan Defect Produk Dengan Pendekatan Six Sigma. Jurnal Industry Xplore.
2. Ir. Suntoro, M. (2020). Fundamental Manajemen Logistik. Bandung: Kencana A.
3. Zaroni, C. C. (2017, Juni 22). Daya Saing Perusahaan Penyedia Jasa Logistik Nasional. Dipetik Mei 1, 2021, dari Supply Chain Indonesia: https://supplychainindonesia.com/daya-saing-perusahaan-penyedia-jasa-logistik-nasional/
4. Edi Supardi, S. M. (2019). Analisis Gagal Antar Dengan Penerapan Metode FMEA dan FTA Studi Kasus Di PT Pos Indonesia Jakarta Pusat 10900. Jurnal Logistik Bisnis, Vol.09, No.2, November 2019, 9-15.
5. Fahmi Ardi, S. S. (2019). Usulan Perbaikan Sumber Bahaya Pada Area Assembly 2 Dengan Metode Hazard And Operability Study Dan Fault Tree Analysis (Studi Kasus: PT. Astra Daihatsu Motor). Jurnal Teknik Industri, 111-118
6. Indonesia, P. P. (2021). Beranda. Dipetik Mei 1, 2021, dari Pos Logistik: https://www.poslogistics.co.id/
7. Rusjda Widya Rahmani, A. R. (2019). Evaluasi Proses Bisnis Pada PT. Merdeka Grafika Indonesia Menggunakan Failure Mode and Effect Analysis dan Quality Evaluation Framework (QEF). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 7434-7443
8. Soemohadiwidjojo, A. T. (2017). Six Sigma: Stamatis, D. H. (2023). Failure Mode and Effect Analysis FMEA From Theory to Execution Second Edition Revised abd Expanded. Wisconsin, Amerika Serikat: William A. Tony.